Customer Service Team Leader

4 months ago


Daventry, United Kingdom DHL Full time

**Contract Type**:Permanent (Full-Time)
**Shift patterns**:0700 - 1500/0800-1600/0900-1700.
**Shifts**:Monday to Friday
**Location**:Daventry - NN6 7GW

DHL, an award-winning leading supply chain business is seeking an experienced Customer Service Team Leader to play a vital role within our Customer Service Team.

**WHAT DOES THE ROLE ENTAIL?**

As part of your normal duties, whilst maintaining excellent health and safety practices, you will:

- Be responsible for a team of three customer service clerks
- Create reports on KPI's
- Interacting with customers
- Resolving any queries/delivery issues
- Liaising with the Planning and Transport team

**WHAT DO WE NEED FROM YOU?**
- Previous customer service experience
- Experience within a Transport/logistics environment
- Computer Literacy
- Excellent communication skills
- Experience with SAP would be advantageous

**WHY CHOOSE US?**

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

- Free confidential 24/7 GP service
- Hundreds of discounts (including retail, childcare + gym)
- Affordable loans & enhanced pension scheme

**OUR APPROACH TO DIVERSITY & INCLUSION**

**BE AN ESSENTIAL PART OF EVERYDAY LIFE**

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

UKIDSCWellBeing



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