Medical Receptionist

2 weeks ago


Northampton, United Kingdom Langham Place Surgery Full time

Langham Place Surgery is looking for a motivated person who has customer service experience, working in a high paced environment and able to deal with a variety of situations to join our reception team. The hours are a combination of morning shifts and afternoon shifts across the working day from 8.00pm-6.30pm

**Receptionist Responsibilities**:

- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- Processing and dealing with complaints if appropriate that come into reception, following the Practice process and liaising with the Reception Supervisor and PM
- Signpost patients to the correct service
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patient’s healthcare records as necessary
- Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms, referral requests to the administrative team
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
- To monitor and process the Practice footfall requests
- To ensure all business continuity checks are adhered to
- Log messages to GPs and other staff
- Allocate appointments using computerised system
- File and check correspondence for archiving
- Rearrange appointments for surgeries when changes occur
- Clear up/tidy GP rooms and restock when necessary
- Chaperone for patient examinations when necessary
- Process payment of fees for relevant service
- File and store records as required
- Photocopy documentation as required
- Input data into the patient’s healthcare records as necessary
- To note sort and summarise
- Send text alerts as directed
- Check delivery notices
- Filing of documents
- To assist with infection control tasks
- To work flu Saturdays
- Mandatory attendance at PLT sessions (Currently X1 month Wed PM)

**General Responsibilities**:

- Undertake training as requested to support safe and effective services for the Practice
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Carry out other duties as may reasonably been requested by the GPs, Practice Manager Reception supervisor and Senior Admin
- Escalate any problems to the appropriate person that you need support with
- Manage all queries as necessary in an efficient manner
- Photocopy documentation as required

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 30 - 35 per week

**Salary**: £9.98-£10.35 per hour

**Benefits**:

- Additional leave
- Company events
- Company pension
- Gym membership
- Sick pay
- Store discounts
- Wellness programmes

Schedule:

- Monday to Friday
- Overtime

COVID-19 considerations:
Langham Place Surgery follows strict infection control procedures and the wearing of masks is compulsory.

Ability to commute/relocate:

- Northampton, NN2 6AA: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Medical Receptionist: 1 year (preferred)

Work Location: One location

Reference ID: Reception



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