Morning Receptionist

2 months ago

Northampton, United Kingdom The Mounts Medical Centre Full time

**Previous applicants need not apply**

Hours are 8.00 - 1.00 every weekday.

Job Purpose:
Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.

**Duties**:

- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring enquiries.
- Optimises patients' satisfaction, provider time, and treatment room utilisation by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
- Helps patients in distress by responding to emergencies.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications:
Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, organisation, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus

**Job Types**: Part-time, Permanent
Part-time hours: 25 per week

**Salary**: £10.50 per hour

Schedule:

- Monday to Friday

Work Location: One location

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