Facilities Management Coordinator

4 weeks ago

Chelmsford, United Kingdom Mitie Full time

**Role Overview**

**Facilities Co-Ordinator**

**Values**:
**Delivering the exceptional, every day**
- **Our purpose**: our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day.
- **Our promise to our people**: a place to work where you can thrive and be your best every day.
- **Our promise to our customers**: a trusted partner creating exceptional environments for your customers and people, adding value every day.
- **Our culture - our core values and how we behave**:

- **We are one Mitie**:we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
- **We are built on integrity and trust**:integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
- **We go the extra mile**:whether its keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers, and keeping our promises is in our DNA.
- **Our diversity makes us stronger**:we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
- **Our customers' business is our business**:we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

**Behaviours**:

- Knowledge of relevant procedures
- Level of customer Service
- Team Player
- Health and safety awareness and knowledge
- Communication

**Job objectives and responsibilities**:

- To promote and work in accordance with Mitie values.
- Responsible for Supervising the onsite cleaning team. This will involve working flexible hours.
- Responsible for the delivery of Facilities Management tasks as directed by the Regional Facilities Manager.
- Deliver the agreed services within the budget and to the standard required within the contract specification.
- Work in accordance with the Company's Policies & Procedures.
- Develop great relationships with all stakeholders

**Main duties**:

- Undertake site audits as directed by the Regional Facilities Manager
- Support with the tracking & location audits of waste assets such as Confidential Waste Consoles, food waste bins and mixed & general waste bins.
- Manage Access to Work furniture and equipment requests for the client's employees, including sourcing quotes & requesting approval for quotes and managing furniture & equipment orders and deliveries.
- Support with minor office accommodation moves.
- To support and participate with Corporate Social Responsibility activities, including supporting any interns / apprentices.
- To attend and fully participate in training and appraisal activities as required.
- To support and understand site escalation procedures to ensure an effective response to incidents.
- Build positive and productive working relationships with all stakeholders, delivering excellent customer service.
- Undertake site inductions for any new cleaning operatives.
- Develop and implement a training/competency matrix covering training on specific equipment, cleaning practises, the use of chemicals and Mitie's E Learning platform.
- Manage the holidays and absences allocation of the Cleaning Operatives to ensure that adequate coverage is available and that cleaning standards are not reduced.
- Fill any vacancies quickly using Mitie's recruitment system.
- Together with the 3 cleaning leads maintain accurate staff attendance records ensuring team members PIN in on arrival to site and PIN out when leaving site.
- Approve time sheets via (Workplace+) ensuring that these are processed in line with the Company's** **timeframe.
- Undertake annual appraisals in line with Mitie's MiReview process.
- Ensure that Cleaning Operatives understand and adhere to the site rules and maintain a smart appearance, including the wearing of the Mitie uniform/PPE when carrying out their tasks.
- Periodically audit the usage of cleaning materials on site, making sure that the correct cleaning materials are used for the task in-hand.
- Carry out a check of all cleaning machinery and resolving any faults.
- To encourage the cleaning team to report hazards.
- Report all accidents and near misses to EcoLine and to your line manager, carrying out investigations and updating appropriate records as necessary.
- Periodical audit all equipment and store cupboards verifying that they are kept clean, and that equipment and materials are left secured when not in use. (Via IAuditor)
- Ensure that all relevant safety signs are provided and used correctly by all Cleaning Operatives
- Periodically audits the standard of work of the Cleaning Services Team (including 4 joint audits per year with the locality FM)
- Respond to Customer complaints immediately.
- Attend a

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