Facilities Assistant

5 months ago

Manchester, United Kingdom Mitie Full time

**REF 51410**

**Facilities Assistant - Lloyds Banking Group, Manchester**

**Salary £26,500 PA**:
**Reporting to: Group FOH Lead**:
***Job objectives and responsibilities**:

- The ultimate goal of the Roving Ambassador is to support the FOH leadership team and facilities manager to deliver contractual service requirements, exceed expectations and create a memorable 5* experience for all who work or visit the building
- Provide exceptional customer service to visitors and colleagues, ensuring that their needs and expectations are met or exceeded
- Provide intuitive service with absolute understanding of our customer's needs to create exceptional experiences that result in lasting positive memories

**Main duties**:

- Act as main support to the facilities manager and FOH lead
- Support the facilities manager, and FOH leadership team to deliver contractual service requirements, ensuring process compliance
- Daily ownership of the physical touchpoint journey, ensuring all colleague and client facing areas are set to agreed layout, fabric, and housekeeping standards and proactively logging jobs as required
- Regular checks of meeting rooms, ensuring all kit is functional, and logging work orders as required
- Own and complete the setup of meeting rooms and event spaces, including organizing 3rd party ad hoc removal and storage of furniture
- Provide “at desk” first fix IT and AV support
- Be the face of the facilities team by providing tangible service that is visible and easily accessible
- Greet and acknowledge all visitors and colleagues as they arrive/depart/pass by, ensuring they receive exceptional service
- Provide ad hoc cover and support to other work areas, such as: Reception, Mailroom
- Lead briefings in the absence of the facilities manager
- Proactively host and manage queues, striving to make the arrival or departure process as efficient as possible
- Carry out floor walks and service audits, and proactively logging work orders
- Utilise a “hands on” approach whilst ensuring the service delivery is at the required standard
- To escalate any feedback relating to the service provided by the service team
- Creating, updating, and displaying signage as required
- Liaise with our client Communities and Workplace Experience colleagues to support the delivery of their initiatives and activities
- Support the provision of other services, such as mail distribution, IT hardware goods in/out
- Administrative tasks and ad hoc reporting
- Support onsite facilities inspections
- Focus on out of line safety and security items
- Host contractors on site
- Respond to First Aid incidents
- Lost property management
- To actively build relationships with other workstreams and partners, to ensure we are operating as OneMitie
- Conduct oneself in a professional manner at all times, adhering to established standards of conduct, department procedures and policies
- Ensure communication and follow-up on any problems, visitor or colleague requests, and special requirements
- Provide support to the wider service team as and when required
- Complete any reasonable management request or task
- Deputise in the absence of your Manager or similar supervisory position

**Person Specification**:

- 1 to 2 years' of comparable experience in high end hotels, modern workplaces, or tourism and hospitality
- Warm and engaging communication style, able to quickly build rapport and meaningful relationships with new people
- A genuine interest in facilities or workplace management and desire to develop within the industry
- Able to work independently and coordinate multiple tasks at once
- Essential to possess innovative qualities and highly capable of taking an active role within a dynamic workplace team
- Have excellent analytical skills and a high level of resilience
- Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence
- Immaculate grooming, personal presentation and sense of style
- Must be able to identify and resolve issues, and to meet and exceed the expectations of our client
- Must be highly proficient in Outlook, Word, Teams, and Chrome
- Competent using visitor and space management tools, such as Condeco, ProxyClick, etc
- SIA certification desirable
- IOSH certification desirable
- Essential to be able to process large volume of queries across multiple platforms
- Average 70wpm typing speed desirable

Core skills required: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritisation, personal organisation

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