Clerical Officer

4 weeks ago

Sheffield, United Kingdom Sheffield Children's NHS Foundation Trust Full time

An exciting opportunity has arisen to join our established orthopaedic, burns, plastics, and limb reconstruction therapy team at Sheffield Children’s NHS Foundation Trust.

You should be a compassionate, accountable individual who treats all colleagues, patients and service users with respect and seeks to deliver excellence in their role. You should share the Trust values and be committed to equality, diversity, and inclusion.

You will be a key member of the Physiotherapy and Occupational Therapy teams, who provide care to children in both an in and outpatient setting. The BOPP’s team are a large experienced, friendly, supportive, compassionate, and forward-thinking team, and you will gain a wealth of knowledge, skills, and experience through working with them and with a diverse patient group.

You will be flexible, organised and have great interpersonal skills.

To provide a high quality and comprehensive administrative and clerical support to the Burns, Orthopaedics, Plastics and Limb Reconstruction Team within the Physiotherapy and Occupational Therapy Service.

Sheffield Children’s is one of three independent, specialist paediatric hospitals in the country, providing dedicated healthcare for children and young people across community, mental health and acute specialist settings.

We have three overarching aims that set the direction for the Trust in our vision “to create a healthier future for children and young people.”
- Outstanding patient care
- Brilliant place to work
- Leader in children’s health

Our commitment to rewarding colleagues is demonstrated through our brilliant reward and benefits offer including; generous annual leave entitlement and pension scheme and access to salary sacrifice schemes such as cycle to work and lease cars.

We are committed to supporting colleagues from different heritages and lifestyles while at work. This is supported through the offer we have in place for flexible working and the three equality network groups we have in place. Colleagues are encouraged to join these groups and request flexible working.

MAINDUTIES/RESPONSIBILITIES
- To provide an efficient and effective autonomous administrative and clerical support service primarily to the Burns, Orthopaedics and Limb Reconstruction Occupational Therapy and Physiotherapy Team based within the hospital site.
- To provide a range ofclerical dutiesincluding the following:

- Audio and copy typing of letters, reports, clinical notes and discharge summaries
- Inputting of new referrals, appointments and therapy contacts onto the Careflow computer system in accordance with monthly deadlines
- Provide clerical support to the Band 8a ESP Specialist CP Physiotherapist in the audio typing of CP medical notes, complex CP pre-op assessments and discharge summary referrals
- Copy typing of Band 7 Hand Specialist Occupational Therapist complex functional assessment reports and letters
- Provide PA support for the Burns, Orthopaedic, Plastics and Limb Reconstruction Team Leader
- Processing of new referrals, appointments, and therapy contacts onto the EDMS/CareFlow computer systems
- Managing discharge and WNB appointment systems
- Inputting and maintaining simple databases and spreadsheets e.g., stationery equipment orders and diagnosis/discharge databases
- Record, file and distribute notes/minutes from meetings
- To provide a range ofadministrative dutiesincluding the following:

- Photocopying
- Filing
- Dealing with incoming post
- Tidying the office environment
- Monitor, maintain and order office supplies/equipment
- Receive, distribute and action incoming and outgoing mail/messages
- First point of contact for processing referrals and prioritising for Plastics, Orthopaedics and Limb Reconstruction
- To deal with simple telephone calls from parents regarding queries about their child e.g., checking appointments. If the query is more complex it is essential that facts are assimilated, and appropriate action/advice is given. Ensure the relevant Therapy staff are informed as appropriate. Escalate any complex/distressed parents telephone calls to the appropriate team member.
- To provide a point of contact for written and telephone enquiries to the department, this may involve dealing with complaints e.g., cancelling appointments at short notice or issues relating to waiting times and require the use of sensitive communication, de-escalation, and negotiation skills.
- To ensure all information relating to messages, cancelled appointments etc are processed and recorded accurately.
- To ensure effective communication at all times with the users of the service, colleagues, the Team Leader, other professionals and agencies and other clerical staff as required.
- Provide support to scar management, cosmetic camouflage, CP, skeletal dysplasia, Nurse OT and Burns MDT specialist clinics.

ORGANISATIONAL
- To independently manage workload and use of own initiative to prioritise workload with support of the Team Leader or

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