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Membership Documents Coordinator

1 month ago

Warwick, United Kingdom Hamlin Knight - Recruitment Specialists in Human Resources, Office Support and Sales & Marketing Full time

Hamlin Knight is recruiting for a Membership Coordinator to join a rapidly expanding membership organisation based in Warwick.
JOB PURPOSE
MAIN DUTIES
- To process membership upgrades:

- To process membership renewals:

- To maintain high quality membership records:

- Check and approve Continuing Professional Development (CPD) submissions.
- Provide excellent customer service to members and potential members:

- Assist where necessary with the posting of renewal confirmation packs, welcome confirmation packs and reminder letters.
- To maintain stock levels of welcome packs and general membership stationery
- Assist where necessary with processing orders received via the online store, including requests for logos.
- Undertake any other duties that may be requested by the Membership Team Leader or Membership Manager, such as reception cover.
SKILLS
- Working knowledge of Microsoft office
- Excellent Customer service skills
- Excellent oral and written communication skills
- Experience with customer relationship management (CRM) systems
EXPERIENCE
- Level 2 in Business Administration or equivalent
- GCSE in Maths & English or equivalent
- Business administration experience
- Membership body experience desirable

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