Membership Coordinator

7 months ago


Warwick, United Kingdom Warwick HR Full time

**MEMBERSHIP COORDINATOR**
**WARWICK**
**£23,000**

**The Company**:
Our client, based in Warwick, is a membership organisation comprising several divisions and a sector-leading professional awarding body. Members have to adhere to strict eligibility criteria and a code of practice and in turn, they provide resources, training, events, and professional services to support the thousands of estate, letting, and auctioneering agencies that are in membership.

**Job Purpose**:
**Main Duties and Responsibilities**:

- Ensuring that all relevant checks are undertaken and that the correct information is obtained and input to the membership records.
- Following up with the potential member in a timely manner to ensure efficient turnaround.
- Ensuring the membership package, grade and fee is assigned to the new membership.
- To administer all new Direct Debits to ensure collection of fees in good time.

To process membership upgrades:

- Ensuring that all relevant checks are undertaken, and that the division or qualification the member has is correct/approved by the Association; and issue letters/certificates/invoices as necessary.

To process membership renewals:

- Ensure that membership renewal forms are completed and worked efficiently within given timescales.
- Ensure invoices are issued for the correct fee in good time.
- To confirm qualifications of members as part of the renewal process.
- To deal with renewal queries and issuing of receipted invoices.
- Ensuring the membership package, grade and fee is assigned to the new membership.
- Confirming Legal entity of company is correct.

To administer renewals via Company invoicing:

- Liaising with contacts ensuring correct information is held and identifying memberships that should be renewed.
- Discussing the renewal process with the contact and supporting members as they renew their membership via the company invoicing process
- Adding and removing members where applicable
- Generating final invoices for payment.
- Following up with companies to ensure timely payment of membership company invoices.
- To administer all new Direct Debits to ensure collection of fees, following up with cancelled/Bounced Direct Debits to ensure receipt of payment.

To maintain high quality membership records:

- Ensuring records are updated correctly and promptly.
- Contacting members for missing information.
- Obtaining and updating branch information.
- Check and approve Continuing Professional Development (CPD) submissions.
- Provide excellent customer service to members and potential members:

- Taking calls from members to support and explain process of renewing or joining membership.

To explain the benefit of membership and qualification/ rules of membership to join.
- Explaining benefits of membership
- Criteria
- Accepted qualifications etc.
- Access the online resources and using the website

Answering phone calls from members to support them logging in and using the system fully and support them through app or renewal form.
- Assist where necessary with the posting of renewal confirmation packs, welcome confirmation packs, reminder letters and certificates
- To maintain stock levels of welcome packs and general membership stationery
- Assist where necessary with processing orders received via the online store, including requests for logos.
- Support other teams at Propertymark with membership criteria and other queries to ensure collaboration and understanding.
- Undertake any other duties that may be requested by the Membership Team Leader or Membership Manager, such as reception cover.

**Key working relationships**:

- Members and potential members
- Membership Team Leader
- Membership Manager
- All other departments

**Job Requirement / Skills**
- Working knowledge of Microsoft office
- Excellent Customer service skills
- Excellent oral and written communication skills
- Experience with customer relationship management (CRM) systems

**Education / Experience**:

- Level 2 in Business Administration or equivalent
- GCSE in Maths & English or equivalent
- Business administration experience
- Membership body experience desirable

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Application question(s):

- Do you require Visa Sponsorship at all?

**Experience**:

- Customer service: 6 years (required)
- Administrative experience: 6 years (required)

Licence/Certification:

- Driving Licence and own transport (required)

Work Location: In person


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