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Dealership Parts Coordinator
3 months ago
**Dealership Parts Co-ordinator**
We are currently recruiting on behalf of one of our clients who are based in Daventry, Northamptonshire. The **Dealership Parts Co-ordinator** is in charge of a portfolio of dealers, to whom they actively support in the operation and the optimisation of the spare parts procurement and logistics activity.
As the **Dealership Parts Co-ordinator** you will be responsible for responding to customer needs from the processing of the order to delivery and then invoicing to the dealer.
**Responsibilities Include**:
- Supervise the outbound flow of spare parts towards the dealers
- Responsible for, backorders, availability timing, sourcing parts, logistics, quality and the help desk process
- Initiate outbound communication and proactively support the dealer network and commercial teams with any queries within the parts operation
- Support the dealer and internal teams with any queries they may have along the order management process; from sales order entry to invoicing and delivery
- Liaising with the dealers/distributors and the commercial organisation by filtering and directing enquiries or issues to the correct department to provide effective and quick resolutions and controlled responses
- Take appropriate action as and when required including warehouse or technical support to recover or to find an alternative solution to ensure that parts are delivered on time and in line with the company’s terms and conditions
- Train dealers on internal systems
**Skills Required**:
- Ability to build customer relationships (Internally & externally) and commit to work as part of a team
- Excellent organisational and negotiation skills
- Good knowledge of the Microsoft Office packages with focus on Excel
- Languages: English (read, written, spoken)
- Able to prioritise a heavy workload
- Knowledge on International Trade, incoterms and international payment regulations is desirable not essential
- Self-starter, demonstrates initiative, proactivity and commitment to increase dealer satisfaction
- Flexibility and versatility of working hours
**The Package**:
**Job Type: Full Time, Contract (This is an on-going contract position)**
**Salary: £34,000 PA**
**Hours**:37.5 hours per week - 8.30 am - 5.00pm (hybrid working is available Monday and Tuesday in the office and the other 3 days from home)**
**Benefits: Generous holiday entitlement and free on-site parking**
**Job Types**: Full-time, Fixed term contract
**Salary**: £30,000.00-£34,000.00 per year
**Benefits**:
- Flexitime
- Free parking
- On-site parking
- Work from home
Schedule:
- Day shift
- Flexitime
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Daventry, NN11 4HE: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Parts Coordination: 1 year (required)
Work Location: In person
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