Technical Support Officer

2 weeks ago


Remote, United Kingdom Capita Full time

Responsible for the day-to-day provision of technical support in relation to MIS & Curriculum elements of the EN(ni) contract ensuring a high quality service.

**Job title**:
Technical Support Officer

**Technical Support Officer - SIMS/SQL Focused**

Responsible for the day-to-day provision of technical support in relation to MIS & Curriculum elements of the EN(ni) contract ensuring a high quality service.

**What you will be doing**:

- Contributing to MIS & Curriculum Technical Support Team to attend sites/remote fix to achieve SLA.
- Must meet deliverables set by Service Delivery Manager & Project Managers on assigned activities.
- Generate and prepare internal and external customer reports and proposals as specified and required as per role requirements.
- Maintain and build technical relationships with Strategic Support Partners to maximise opportunities.
- Manage outstanding calls to closure using available service tools i.e. CSM, Dashboards, and Aged Calls Reports.
- Manage internal databases and procedures relevant to MIS & Curriculum Processes to ensure compliance.
- Provide support to business functions when directed to by Strategic Service Delivery Managers.
- Manage Support Partner related calls and queries.
- Contributing to regular MIS Upgrades within agreed timescales.
- Performing and auditing MIS Patch Management across the EN(ni) estate.

**What we are looking for**:

- Experience of managing personal workloads.
- Experience of working as part of a team.
- Excellent knowledge of coordinating Strategic 3rd Parties
- Strong knowledge of MS Office work packages, i.e. Word, Excel, Outlook & CSM.
- Proven experience in customer facing 2nd line support.
- Understanding of ITIL service management.
- Excellent English communication skills, both written and verbal, including proposal and business writing skills.
- Experience in working in a high-pressure environment and meeting tight deadlines.
- SQL/Scripting knowledge an advantage
- MIS knowledge an advantage.

**About Capita Technology and Software Solutions (TSS)**

Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita's businesses and clients. We work collaboratively with Capita's divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way. We create innovative technology and software solutions for Capita's clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together 5000+ colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita's businesses and clients.

**What's in it for you?**
- 23 days' holiday (rising to 27 days with length of service) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Company matched pension, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that.

**What we hope you'll do next**:
**To view our Covid-19 and process adjustments information, please visit the Capita Careers site.**

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristics

**Location**:
Home Based - NI
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent



  • Remote, United Kingdom Inform Health Limited Full time

    Technical Support Officer **Job Title**:Technical Support Officer - (Infrastructure Specialist) **Employer**:Inform Health Limited **Department**:Service Desk - Infrastructure Services **Location**:Remote with some travel to Head Office in Skegness, Lincolnshire **Reporting to**: Service Desk Manager **Contract**: Permanent Job Purpose To support...


  • Remote, United Kingdom FARA Enterprises Limited Full time

    Type: Shop Jobs - Location: Remote - Role: Operations Support Officer - Contract: Full-time - Salary: £30,000 - Area: Head office - Application deadline: 8 May 2023 - Address: FARA Head Office **The Company**: FARA Foundation was started 30 years ago by Jane Nicholson, driven by the sight of the appalling images of neglected and starving children in...


  • Remote, United Kingdom Premier Foods Full time

    Remote Technical Support AnalystPermanentHomebased with travel to sites across the North (Yorkshire, Nottinghamshire & Manchester)Competitive Salary + Car Allowance + Fuel Card + other benefitsDue to internal promotion, we are looking for a Remote Technical Support Analyst to join us. This role involves providing technical support for approximately 500 end...


  • Remote, United Kingdom Premier Foods Full time

    Remote Technical Support AnalystPermanentHomebased with travel to sites across the North (Yorkshire, Nottinghamshire & Manchester)Competitive Salary + Car Allowance + Fuel Card + other benefitsDue to internal promotion, we are looking for a Remote Technical Support Analyst to join us. This role involves providing technical support for approximately 500 end...


  • Remote, United Kingdom Premier Foods Full time

    Remote Technical Support AnalystPermanentHomebased with travel to sites across the North (Yorkshire, Nottinghamshire & Manchester)Competitive Salary + Car Allowance + Fuel Card + other benefitsDue to internal promotion, we are looking for a Remote Technical Support Analyst to join us. This role involves providing technical support for approximately 500 end...


  • Remote, United Kingdom Ciena Full time

    Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...


  • Remote, United Kingdom Hexagon Manufacturing Intelligence Full time

    **Job title**:Applications Support Engineer **VN**:5084 **Location**:UK, Remote **Short description**: We are looking for an Applications Support Engineer toresolve technical incidents faced by our customers in the use of our Manufacturing Resource Planning (MRP) software, Javelin. You will report to the Support & Installations Manager. **Tasks in...


  • Remote, United Kingdom Public Sector Resourcing Full time

    **Capability Support Officer - **Inside IR35** **Contract Term: 3 months with potential for extension** **Contracting Authority: Department for Business, Energy and Industrial Strategy** **Location: fully remote** **As Capability Support Officer**your main responsibilities would be to support of a variety of administrative tasks, including but not...


  • Remote, United Kingdom Ciena Full time

    Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...


  • Remote, United Kingdom Odondo Ltd Full time

    **Please note that all Odondo roles are offered on a remote, self-employed basis, and you are required to have your own equipment.** Key Responsibilities: - Zendesk experience is a must - Financial experience or familiarity will be an advantage for this role although training is provided, please give details of previous experience on your CV - Handle calls...


  • Remote, United Kingdom opus people solutions Full time

    Programme Support Officer (Administrator) Pay: £13-£15 per hour depending on experience Location: Homebased/ Full remote Contract: Temp position on-going with potential to go permanent Hours: Full time 35 hours per week / between 08:30 and 17:30 Monday to Friday. E.g. 08:30 to 17:00 or 09:00 to 17:30. **The Role**: My client works alongside local...

  • Ict Support Officer

    19 hours ago


    Remote, United Kingdom Professional HE Services Full time

    Professional HE Services (PHES) is an umbrella company for membership organisations in the UK Higher Education sector. PHES is the corporate “parent” to seven Special Interest Organisations (SIOs), who support UK university staff working in the areas of campus/commercial services, estates, finance, HR, internal audit, legal, procurement and strategic...


  • Remote, United Kingdom White Hat Gaming Full time

    **About White Hat Gaming** Founded in 2012, White Hat Gaming (WHG) is an online casino technology and services company with offices in Malta, London, Gibraltar, Chicago, and Cape Town. With a global team of over 600 specialists, we provide market-leading content, including Kambi Sportsbook and over 100 leading games providers. We promote and foster a...


  • Remote, United Kingdom HR&OD Business Solutions Full time

    **Project Support Officer** **Key duties will include**: - Inputting and Analysing data. - Answering the telephone. This is a mainly remote position so you must be able to manage your time working independently and using your own initiative. Due to the nature of the role, you must be confident using Microsoft 365 to complete tasks and collaborate with the...

  • Workday Technical

    4 weeks ago


    Remote, United Kingdom CE Back Office Solutions Limited Full time

    Working as part of a global Workday HCM transformation programme as a technical lead, the role will be tasked with managing the full end to end delivery of the integration workstream. **The responsibilities are**: - Coordinate, shape and produce the overall integration design. - Own the technical delivery plan - Main point of contact for the workstream -...

  • Euc Technical Sme

    4 weeks ago


    Remote, United Kingdom Jumar Solutions Full time

    **EUC Technical SME (6 Month FTC)**: Are you an EUC Engineer looking for a new challenge? Do you have a broad technical background across Microsoft Technologies? Are you looking for a senior level/SME type role? Role: EUC Engineer (6-month FTC - potential to go Permanent) Location: Home based with occasional travel to your local corporate...


  • Remote, United Kingdom IndiCater Full time

    IndiCater is a specialist back-office software provider working exclusively in the hospitality sector. We are currently seeking a Customer Support Specialist to join our team. This position is responsible for providing excellent customer service by addressing questions or concerns via the support line or the online ticketing system in using the IndiCater...


  • Remote, United Kingdom NHS Confederation Full time

    **The vacancy** **Role: Full time, flexible working considered** **Fixed term until 31st March 2024 **(in the first instance, with the prospect for the role to be extended or made permanent); _Secondments are welcome if supported by employing organisation_ **About the role** NHS England has funded an independent Race and Health Observatory and has...

  • Technical Lead

    4 weeks ago


    Remote, United Kingdom resharmonics Full time

    **About Res:Harmonics** At res:harmonics, we're building the world's best cloud-based serviced living property management system (PMS). The serviced apartment, co-living and build to rent sectors are experiencing huge international growth, so it is an exciting sector to work in. Although we are a small business we have clients based across the UK, Europe...


  • Remote, United Kingdom Setch Full time

    **Job Overview**: As a Remote Technical Assistant, you will play a crucial role in supporting the Director in day-to-day operations and project management tasks. Your responsibilities will include: - Providing exceptional customer service by assisting new and existing clients with enquiries, troubleshooting technical issues, scheduling meetings and...