Technical Support Agent

1 month ago


Remote, United Kingdom Hexagon Manufacturing Intelligence Full time

**Job title**:Applications Support Engineer
**VN**:5084
**Location**:UK, Remote

**Short description**:
We are looking for an Applications Support Engineer toresolve technical incidents faced by our customers in the use of our Manufacturing Resource Planning (MRP) software, Javelin.

You will report to the Support & Installations Manager.

**Tasks in detail**:

- Identify and resolve technical issues around Javelin.
- Ensure that customer cases received by the technical support team are responded to efficiently and effectively to ensure rapid turnaround of customers questions using the hotline.
- Ensure that the customer is fully informed about the status of outstanding cases and case resolutions.
- Manage a ticketed query system, contributing to a comprehensive and reliable database.
- Escalate to Manager or Team any issues that may need clarification or further resources to resolve.
- Maintain and update technical documents and procedures.

**Requirements**:

- Good communication and interpersonal skills, and an excellent telephone manner.
- 2 years of relevant work experience, working in a call center, sales or purchasing.
- Experience working with an MRP or ERP software.
- Right to work in the UK on a permanent basis.

**What we offer**:

- A role where every day brings new challenges and opportunities to use your problem-solving skills.
- A tight-knit team with regular meetings (remote and face to face), despite working remotely.
- Comprehensive training regarding the product and the role.
- Work-life balance: a fully remote role and regular (office) working hours from Monday to Friday.
- Career development opportunities offered by our global organization.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Application question(s):

- Do you have any experience working with an ERP or MRP software?

Work authorisation:

- Reino Unido (required)

Work Location: Remote

Application deadline: 28/07/2023



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