Junior CRM System Support Agent

3 weeks ago


Remote, United Kingdom UtilityClick Limited Full time

**Junior CRM system support agent**

**The job**

**Who are we?**

UtilityClick are an independent, clever software developer supporting UK energy brokers with a CRM system to manage clients, energy supply contract procurement, bill validation, carbon reporting, financial forecasting and more. As an innovator, we are rapidly expanding our existing services and client base and are looking to grow our team to ensure we can keep up our high standards of service.

**Why work for UtilityClick?**

We’re a medium-sized, talented team formed from a variety of backgrounds and expertise. We value differences in perspectives and want our employees to work in a way that suits them.

We’re proud of what we do, but we don’t take ourselves too seriously. We’re ambitious with a big splash of self-deprecation. We believe that today we are the best at what we do but we will never assume that we will be tomorrow.

**What you will be doing**
- Monitoring the internal ticketing system, completing basic support requests where appropriate.
- Escalating complex support requests to the right channels.
- Updating contract and verbal scripts into the system.
- Maintaining our super standards of communication and response times.
- Maintaining an up-to-date knowledge of the system and all its shiny new features.
- User acceptance testing of new system features to make sure they’re in good shape.
- Completing other tasks as required by your line manager or other senior members of staff in between.

**What’s in your arsenal?**

**Things you absolutely need**
- An eye for detail
- A friendly, enthusiastic, communicative approach
- A strong team ethic
- A positive ‘can-do’ attitude
- Problem solving skills
- Customer service experience including call handling
- A good sense of humour (or at least be able to fake laugh at our directors’ rubbish jokes)

**The icing on the cake (and we really do like cake)**
- Energy industry experience or knowledge
- Technical background, ideally with within information and technology/ software development
- Strong Microsoft Excel knowledge
- A good karaoke repertoire
- Ability to find your way out of an escape room

**When will you work**

We do ask for a 5-day week, but we understand that daily life requires flexibility.

**Where will you work**

This role is fully remote, so you save on transport and get some extra snooze time when you’d usually be commuting.

Once a month or so we have a meet up in Central London which you would need to attend as it’s important to us to have the odd bit of face-to-face team time.

**Think you’re up for the job? This is what we will give you for being awesome**
- Salary between £23,000 and £28,000 Depending on XP
- Company pension
- Company-funded health benefits programme
- Company-funded learning access
- 28 days annual leave (plus we don’t make you work over Christmas)

At UtilityClick we’re an international team off oddballs, mavericks and geeks. If you think you’d be the right fit to join our fellowship then drop us your CV and let’s have a chat.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£28,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Sick pay
- Wellness programme
- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: Remote



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