Support Operations Specialist

3 weeks ago


Remote, United Kingdom DeepL SE Full time

Europe's leading AI company since 2017, is dedicated to breaking down language barriers and bringing cultures closer together. Our expertise in AI and neural networks has enabled us to create cutting-edge communication technologies for businesses, including the acclaimed DeepL Translator which offers 30+ languages, and DeepL Write, our AI writing companion. Our core offering includes a suite of products and tools made for businesses to communicate more effectively, both internally and with their customers around the globe.

Our goal is to become the global leader in Language AI and build products that help drive better communication, drive connection, and make real-life impact. To do that, we need talented people, like you, who want to be a part of this exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your next destination.

**What sets us apart**
We are committed to innovation and to a nurturing work environment. Founded by developers and researchers, we spend a lot of time actively reviewing the latest trends in generative AI and software engineering. Known for pioneering AI technologies, we dive deep into cutting-edge research to create not only translations, but advanced language solutions. Combining our use of modern technology, comprehensive employee benefits with our open and welcoming work culture is what sets us apart.

When we tell people about DeepL as an employer, the reactions are overwhelmingly positive. Maybe it's because of the products that have helped countless people worldwide, or maybe it's because of our shared goal of improving communication for individuals and businesses worldwide. What we're certain of is this: being part of DeepL means joining a team committed to innovation and the well-being of its employees.

**What will you be doing at DeepL?**

Working as part of the Customer Support Operations team, the Support Operations Specialist will be responsible for supporting current and future initiatives to optimise the efficiency and effectiveness of the Customer Support team to ensure exceptional customer service delivery.
This is a key role within Customer Support Operations, contributing to the continued growth of the function. The role will include supporting the Customer Support Operations Managers and acting as a liaison between the support team and other business units.

This position will play a key role in roadmap planning, working with different teams to understand their needs and help strategise the most impactful improvements. You will also need to ensure the smooth onboarding and empowerment of new support agents, guiding them towards effective customer service.

**Your responsibilities**
- Support the identification and tracking of key performance indicators (KPIs) for Support Operations.
- Conceptualize, create, and analyse data-driven reports and dashboards for the Customer Support and Support Operations teams.
- Support and optimise the systems utilised by the Support team.
- Act as a point of contact between the Support team and other business units, ensuring transparent and effective communication.
- Proactively identify areas for potential improvement within the Support Operations and drive initiatives to enhance performance.
- Collaborate in the planning and development of the operational roadmap, factoring in the needs of different teams and long-term goals.
- Facilitate the onboarding and training process for new Support Specialists, ensuring they are well-prepared for their roles.
- Provide daily support to the Support Specialists, addressing issues related to tools, reports, or processes promptly and effectively.
- Participate in strategic meetings and discussions, representing the voice of the Support team and contributing valuable insights.
- Promote a customer-centric culture within the team, emphasising the importance of delivering exceptional customer service.

**Qualities we look for**
- You are driven, detail-oriented, and have a knack for understanding and streamlining operational processes.
- You have experience in assessing key performance metrics and are proficient at using data analysis to lead improvements within a Support team.
- You possess excellent communication skills and can easily bridge the gap between various teams, understanding their needs, and ensuring smooth collaboration.
- You're proactive, always on the lookout for potential improvements.
- Familiarity with onboarding and training new team members is also a part of your toolkit, and you thrive in providing daily support to your colleagues, solving arising issues with dexterity.
- You’ll also have a good understanding of various contact centre technologies, such as Zendesk and how they function.
- You are fluent in English, which is our company language.
- Your ability to lead, to be a team player, and your dedication to improving customer satisfaction set you apart. If you're excited by the idea of making a



  • Remote, United Kingdom Premium Credit Limited Full time

    **Operations Support Specialsit** Leatherhead, Surrey (Hybrid model) Competitive salary of up to £23,500, depending on experience A workplace pension scheme Hybrid working, with very occasional collaborative days in our Leatherhead headquarters 25 days’ annual leave with options to purchase and sell holiday (excluding Bank Holidays) Support and...


  • Remote, United Kingdom Premium Credit Limited Full time

    **Digital Support Specialist** Leatherhead, Surrey (Hybrid model) - Competitive salary of up to £27,000.00, depending on experience - A workplace pension scheme - Hybrid working, with very occasional collaborative days in our Leatherhead headquarters - Private Medical and Dental cover - 25 days’ annual leave with options to purchase and sell holiday...


  • Remote, United Kingdom Parexel Full time

    United Kingdom, Remote **Job ID** R0000013500 **Category** Clinical Trials **ABOUT THIS ROLE**: Parexel FSP are currently recruiting for a Laboratory Operations Specialist in the UK. This is a 100% remote position and is dedicated to one of our key global sponsors. In this position you will be an invaluable resource working closely with line manager, and...

  • Deployment Specialist

    17 hours ago


    Remote, United Kingdom NHS Supply Chain Full time

    **Job Posted**:20 June 2023 **Job Updated**:20 June 2023 **Job Title: Deployment Specialist - Electronic Demand Capture (South West)** **Function: Strategy, Comms & Change** **Location: Mobile - Flexibility required** **Type: Permanent** **Job Ref:432** **Salary: £32,045 rising in increments to £37,700 in year 3** **Closing Date: Friday 30th June...


  • Remote, United Kingdom Real Technical Solutions Full time

    **Powercurve Application Specialist - UK / Fully Remote** **£350 per day (Outside IR35) / 6 months rolling / Worthing based office, but this role can be fully remote** My client a leading technology strong professional services company is seek an experienced Powercurve Application Specialist, who ideally has 5 years’ experience of working with...


  • Remote, United Kingdom The Red Agency Full time

    I am currently recruiting a French Speaking Payroll Specialist to run a French payroll for a mid-sized organisation. This position is a full-time temporary role (for 6 months) which will be based remotely. As a Payroll & Benefits Specialist, you will serve as the country/regional presence to support the organisation's Global Payroll administration. You will...


  • Remote, United Kingdom Day One Trauma Support Full time

    Job description The Peer Support Coordinator will play a critical role in the delivery of Day One's Peer Support Service. The primary objectives are to ensure a high-quality service is delivered to our beneficiaries; to develop our regional peer support model; and to facilitate a positive volunteering experience for our lived experience volunteer team....


  • Remote, United Kingdom NJR Recruitment Full time

    **Location** **Salary** **Posted on** **Reference** **Remote £30000 - £38000 18/08/2023 NJR13581 DESCRIPTION TECHNICAL SPECIALIST - PENSIONS & WEALTH MANAGEMENT LOCATION: REMOTE SALARY: 30,000 - 38000 **BENEFITS**: " Share Incentive Plan " Group Pension " Life Assurance " Income Protection " Health Cash Plan Product Range Required: Pensions - SIPP,...


  • Remote, United Kingdom Green Leaf Property Solutions Full time

    We currently operate an established property marketing company - the company has in the region of 900 clients throughout the uk and is still expanding. We would like to launch a Recruitment section and are looking for an experienced recruitment specialist to start and operate this new business. The successful applicant **would not** be expected to invest...


  • Remote, United Kingdom iamproperty & iamsold Full time

    As a leader in our industry, we recognise the critical role that workforce planning plays in achieving our goals and ensuring sustained success. To further strengthen our team here at iamproperty, we are seeking a talented and experienced Workforce Planning Specialist to join us in optimizing our workforce strategy. As our Workforce Planning Specialist, you...

  • PMO Specialist

    1 month ago


    Remote, United Kingdom Insights Full time

    **Are you looking for a new opportunity where you can help design, create, maintain and improve processes for a global business?** **Are you excited & motivated by working in a newly created team where you can make a real impact?** **Are you open to new ideas and love a challenge?** **If the answer is YES!!..then our PMO Specialist role could be your next...

  • Data Specialist

    1 month ago


    Remote, United Kingdom Ascential Full time

    We're looking for a Data Specialist to join our team in the UK as part of our Operations function. Your Role: You are at the forefront of customer data. Being the custodians of the data, customer operations strive to work with the account teams and the clients to understand their information needs, activate services to high standards and maintain the...


  • Remote, United Kingdom DISCO Full time

    At DISCO, we strongly believe in the uniqueness of thought, experience and perspective that can only be achieved through having an inclusive and diverse workforce. We strive to continue to make DISCO an incredible place to work by fostering a culture of inclusiveness, diversity, openness and collaboration. We value all different kinds of experience, so even...


  • Remote, United Kingdom United Response Full time

    **Job Title**:Reward & Recognition Specialist **Hours**:35 per week **Location**:Remote **Salary**:£35,000 plus working from home allowance **We care about our people**: United Response offers a flexible working environment, complete with competitive holiday policy. We care about our team’s health & wellbeing. **Key Purpose of the role**: This role...

  • HR Mis Team Leader

    6 days ago


    Remote, United Kingdom Victim Support Full time

    We have an exciting opportunity for a HR MIS Team Leader to manage our small HR Systems Team, working closely with the wider HR team to deliver support across the organisation. This role is full-time working 37.5 hours per week and is home-based with occasional travel to our Preston Office. Do you have a passion for delivering a great user experience, a...


  • Remote, United Kingdom Perfect Support Full time

    We are looking to expand our team of highly qualified and experienced Neurodiversity Strategy Coaches. You will provide highly specialist, specifically tailored, one to one strategy coaching which helps our clients address any barriers to their work environment created by their condition. This could include a range of issues, for example, how to deal with...


  • Remote, United Kingdom Cubiq Recruitment Full time

    **Application Specialist (Pre-Sales)** **Remote - UK** **£50-55,000 per annum + package** **Permanent** The need for this position has arisen due to significant expansion in the UK healthcare market over the last two years, and the desire by the company to continue their exciting growth while delivering on existing projects. **Key...


  • Remote, United Kingdom Vida Homeloans Full time

    Belmont Green- Remote- Role Purpose The Collections & Recoveries Specialist is responsible for ensuring mortgage customers receive fair outcomes, in line with agreed processes, company policies and industry regulation. The main responsibilities of the role are to ensure BGFL has effective oversight of collections and recoveries activities carried out by our...


  • Remote, United Kingdom Edwards Lifesciences Full time

    As a Field Clinical Specialist, you are a critical part of the THV field team that works closely with heart centers, physicians and hospital staff to provide clinical support for Edward’s TAVI procedures. As the clinical expert, you have deep product knowledge and a clear understanding of heart pathophysiology and aortic stenosis patients. You are the face...


  • Remote, United Kingdom Quantuma Full time

    Job Advert **Quantuma, part of the K3 Capital Group is an independent advisory firm serving the needs of mid-market and corporate companies, as well as their stakeholders. Our experts advise clients on business transactions, resolving business disputes, mitigating risk and managing operational as well as financial challenges. We have deep experience and...