Temporary Finance Software and Technical Support
2 weeks ago
**Please note that all Odondo roles are offered on a remote, self-employed basis, and you are required to have your own equipment.**
Key Responsibilities:
- Zendesk experience is a must
- Financial experience or familiarity will be an advantage for this role although training is provided, please give details of previous experience on your CV
- Handle calls and tickets, triaging customers queries
- Provide 1st Line Technical Support for Education MIS platform and troubleshoot customer queries regarding finance software platform issues
- Escalate cases that require 2nd line support, ensuring all necessary information is provided
- Ensure customers receive timely and effective assistance within our service hours
- Maintain high customer satisfaction levels at all times
- Assessments will need to be passed in order to go live
- A DBS check is required to fulfil this role
- Full time hours within 8am-5pm or 9am-6pm, Monday to Friday window
**Please note that all Odondo roles are offered on a remote, self-employed basis, and you are required to have your own equipment.**
**Job Types**: Part-time, Freelance
**Salary**: £10.50 per hour
Expected hours: 40 per week
**Benefits**:
- Work from home
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- Phone Customer Service: 1 year (preferred)
- Technical support: 1 year (preferred)
- Accounting software: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
Expected start date: 26/02/2024
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