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Customer Representative

4 months ago

Bristol, United Kingdom THE CLOUT AGENT LTD Full time

We are seeking a Customer Representative to join our team. As a Customer Representative, you will be responsible for providing excellent customer service and support to our clients.

**Responsibilities**:

- Provide accurate information about products, services, and promotions
- Assist customers with order placement, tracking, and returns
- Analyse customer interactions to identify trends and areas for improvement
- Up sell products or services to customers when appropriate
- Resolve customer complaints or issues with patience and empathy
- Collaborate with other team members to ensure a seamless customer experience

**Skills**:

- Strong communication skills with the ability to listen actively and respond effectively
- Ability to analyse customer needs and provide appropriate solutions
- Excellent phone etiquette and customer service skills

If you are passionate about providing exceptional customer service and have the skills required for this role, we would love to hear from you.

Pay: From £23,939.19 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Bristol, BS1 1LT: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 07/05/2024