Customer Representative
3 weeks ago
As a Customer Representative, you will be the friendly face and voice of our company. Your primary responsibility will be to assist customers, answer inquiries, resolve issues, and ensure a positive customer experience. This role involves effective communication, problem-solving, and a genuine passion for helping others.
**Duties**:
- Provide exceptional customer service to clients via various face to face channels
- Assist customers with inquiries, concerns, and requests
- Resolve customer complaints in a professional and timely manner
- Upsell products and services to customers when appropriate
- Maintain accurate and detailed customer records through data entry
- Collaborate with other team members to ensure customer satisfaction
**Qualifications**:
- Fluent in English
- Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and computer skills
**Job Types**: Full-time, Permanent
**Salary**: From £25,995.63 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Bristol (preferred)
Work Location: In person
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