Customer Service Representative
5 months ago
**Job Title: Customer Service Representative**
**Company: Kordian**
**Location: Swindon, UK**
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, Kordian wants you to join our dynamic team as a Customer Service Representative in Swindon
**About Kordian**:
At Kordian, we're a leading name in the retail industry, dedicated to providing top-notch products and services to our valued customers. We're committed to excellence in every interaction. Our success is built upon a foundation of dedication, innovation, and outstanding customer support.
**Role Overview**:
As a Customer Service Representative at Kordian, you will be the primary point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring their overall satisfaction. You will play a vital role in maintaining positive relationships with our clientele and upholding our reputation for exceptional service.
**Key Responsibilities**:
- Provide accurate information about products, services, and company policies
- Assist customers with order placement, tracking, and returns
- Resolve customer complaints and concerns in a professional and timely manner
- Collaborate with other departments to address complex issues and improve processes
- Maintain detailed records of customer interactions and transactions
- Identify opportunities for upselling or cross-selling additional products or services
**Requirements**:
- Previous experience in customer service or a related field preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to remain calm and composed in challenging situations
- Proficiency with computer systems and CRM software
- Flexibility to work in a fast-paced environment with shifting priorities
- A positive attitude and a passion for helping others
**Benefits**:
- Competitive salary
- Comprehensive training and ongoing support
- Opportunities for career advancement within the company
- Friendly and collaborative work environment
- Employee discounts on Kordian products and services
**Job Types**: Full-time, Permanent
Pay: £24,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Bristol, BS1 1JS: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
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