Customer Service Representative

2 weeks ago


Bristol, United Kingdom CHANNEL ALT LTD Full time

We are seeking a Customer Service Representative to join our team in providing exceptional service to our diverse customer base. The Customer Service Representative will be the first point of contact for our customers, providing exceptional service and support. You will handle customer inquiries, resolve issues, and ensure customer satisfaction.

**Duties**:

- Provide support and assistance to customers with their inquiries and issues
- Up sell products or services to enhance customer experience
- Analyse customer feedback to improve service quality
- Maintain professionalism and adhere to phone etiquette standards

**Requirements**:

- Strong communication skills with a customer-centric approach
- Experience in data entry and customer service roles
- Ability to analyse information and provide solutions
- Skilled in upselling techniques

Join our team as a Customer Service Representative where you can utilise your language skills and customer service expertise to make a positive impact on our customers' experience.

Pay: From £24,408.00 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Bristol: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 26/06/2024



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