Band 2 Clerical Officer

6 months ago

Craigavon, United Kingdom MPA Recruitment Full time

MPA Armagh are working with the **Southern health and social care trust **to help recruit a clerical officer in the Craigavon area for the Gateway team.

**JOB SUMMARY**

The postholder will be required to provide an efficient and effective clerical service using a range of technology within their allocated work area. The postholder will liaise with appropriate members of staff within the Trust as well as external agencies, members of the public and if appropriate, patients/clients to ensure an accurate, smooth running and comprehensive service.

**KEY DUTIES / RESPONSIBILITIES**
- **Operational Delivery**_

1. Deal professionally with telephone/face to face enquiries from staff within the Trust, those outside the Trust and members of the public, in accordance with laid down protocols.

2. Provide clerical support for the department to which they are allocated including the use of a range of technology, photocopying and faxing.

3. Open mail and direct correspondence for the attention of appropriate members of staff.

4. Organise and provide clerical support within their allocated environment. This may be within corporate support functions, or client / patient facing areas.

5. Carry out reception duties, as required.

6. Take responsibility for requisitioning and maintaining a supply of stationery as required.

7. Undertake any other ad hoc administrative and clerical duties, as may be required from time to time.

8. In some roles you may be required to word process a range of documents such as letters, memos, minutes etc. You may also be required to undertake audio transcription.
- **Information Activity**_

9. Make efficient use of a range of computer systems, inputting and extracting data and ensuring that all information is accurate and up-to-date.

10. Using standard documents and templates produce relevant letters/standard reports and ensure prompt distribution of same.

11. Assist in the compilation and presentation of statistical data as required.

12. Maintain, update, file and retrieve departmental records, both manual and electronic.
- **Key Working Relationships**_

13. Liaise with appropriate members of staff within the Trust as well as external agencies, members of the public and if appropriate, patients / clients to ensure an accurate, smooth running and comprehensive service.

**GENERAL REQUIREMENTS**

The post holder will be required to:
1. Ensure the Trust’s policy on equality of opportunity is promoted through his/her own actions and those of any staff for whom he/she has responsibility.

2. Co-operate fully with the implementation of the Trust's Health and Safety arrangements, reporting any accidents/incidents/equipment defects to his/her manager, and maintaining a clean, uncluttered and safe environment for patients/clients, members of the public and staff.

3. Adhere at all times to all Trust policies/codes of conduct, including for example:

- Smoke Free policy
- IT Security Policy and Code of Conduct
- standards of attendance, appearance and behaviour

4. Contribute to ensuring the highest standards of environmental cleanliness within your designated area of work.

5. Co-operate fully with regard to Trust policies and procedures relating to infection prevention and control.

Qualifications / Experience Required (_**as per Personnel Specification**_)

1. 4 GCSEs at Grades A-C including English Language or equivalent / higher qualification

**OR**

1 years’ experience in a clerical / administrative role

2. Experience in the use of Microsoft Office products including Word and Excel or equivalent

**Initially for 3 months**

**Mon - Fri - 9am-5pm**

**Salary**: £10.42 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Craigavon, County Armagh: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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