Higher Clerical Officer

7 months ago

Craigavon, United Kingdom MPA Recruitment Full time

MPA Armagh are working with **Southern Health and Social Care Trust **to help recruit a Higher Clerical Officer in the Craigavon area hospital for the red flag team, cancer and clinical services.

**JOB SUMMARY**

The post holder will book cancer appointments and provide a clerical and administrative support service to the Cancer Tracker/MDT Co-ordinators if necessary

**KEY DUTIES / RESPONSIBILITIES**

**Operational Delivery**

1. Operate all relevant IT systems e.g. Patient Administration System (PAS), NIECR, Clinical Communication Gateway (CCG), Cancer Patient Pathway System (CaPPS)

2. Operate the NIECR e-Triage function to book appointments (This includes monitoring the action table, holding table, triaged section)

3. Add patients to outpatient waiting lists

4. Booking 1st outpatient appointment in accordance to Cancer Access Target guidelines, ensuring that they are selected from the waiting list in chronological order.

5. To co-ordinate, process and distribute a range of correspondence in accordance with agreed procedures within area of responsibility.

6. Prioritise and manage own workload on a daily basis, escalating areas of concern to the Line Manager as appropriate. Exercise judgement and use own initiative to provide non-clinical advice, information and guidance directly to patients and relatives.

7. Deal with incoming / outgoing mail and ensure that mail is distributed appropriately to relevant staff and in a timely manner.

8. To ensure that work for which responsible is processed in a timely manner in accordance with agreed performance standards

9. Provide clerical support and cover for the Cancer Tracker/MDT Co-ordinators as required

10. Continually strive to improve quality, standards and procedures within area of responsibility contributing to the ongoing desire to improve delivery of services.

11. Actively participate in the induction and training of new staff within the directorate

12. Any other duties as may be assigned from time to time by Line Manager

**Information Management**

13. To ensure that all systems used both manual and computerised are maintained accurately at all times.

14. Where necessary to develop filing systems to meet the needs of the service and ensure these are maintained.

**Key Working Relationships**

15. Establish, maintain and develop close working relationships with managers and staff at all levels throughout the Trust and to interact effectively with members of the public as required

**Qualifications / Experience Required (**_**as per Personnel Specification**_**)**

1. 4 GCSEs at Grades A-C including English Language and/or equivalent / higher qualification **AND** 1 years’ experience in a clerical / administrative role

**OR**

2 years’ experience in a clerical / administrative role

2. Experience in the use of Microsoft office products including Word, or equivalent.

**Initially for 3 months, maybe reviewed after.**

**Salary**: £11.11 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (required)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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