Contact Centre Manager
2 weeks ago
Role**:Contact Centre Manager**
Location**:Nottinghamshire**
Salary**:£40k-£50k (DOE)**
We are currently looking for a **Contact Centre Manager** to join a large national healthcare company that are going through a huge amount of growth, with plans to double the headcount next year
This **Contact Centre Manager** role is not for the feint hearted, you will proactively lead change from the front, driving a culture that focuses on excellence, patient centricity, integrity, and collaboration (EPIC).
Contact Centre Manager main duties will include -- Recruit, develop and manage call centre agents and team leaders
- Identify, onboard and manage supply chain partners (contact centre outsourcing)
- Become an expert for Virtual Lucy (our digital platform)
- Contact centre management, ensuring all agents all aspire to high standards
- Oversee the development and publication of real-time dashboards/KPI’s, meeting all client SLA’s
- Determine working arrangements for the contact centre (virtual/physical locations, shifts, hours, contracts, etc)
- Liaise with clients and internal teams on matters relating to contact centre operations
**Contact Centre Manager** desired experience -- Telephony systems training
- Hands on experience managing a contact centre
- Experience of contact centre upsizing
- Excellent written and verbal communication skills with personable approach
- Ability to analyse, interpret and communicate complex problems in numeric data
- High degree of IT literacy and working with CRM systems
- Positive and pro-active with a 'can do’ attitude
- Able to work well under pressure
- Excellent work ethic and driven to exceed client expectations
Please contact **Louise Blair** for further info on the role and company.
-
Contact Centre Agent
1 month ago
Nottingham, United Kingdom Mpl Contact Ltd Full timeThis is a customer service role dealing with both inbound and outbound call activity (no sales/cold calling) Part time positions working evenings and weekends (typically 4.30pm-8.30pm weekdays and 11am-7.30pm/9am-5.30pm Sat/Sun) working approximately 20+ hours per week, in a city centre location Must be able to start immediately. The role involves: -...
-
Collection Agent
4 weeks ago
Nottingham, United Kingdom Contact Centre Recruitment Full time**Collections Agent** **Location: Nottingham** **Salary: £23,000 increasing to £25,000 after probation (Plus excellent bonus and benefit package) (negotiable salary for the right person)** **Monday -Friday 8:00am - 8:00pm (*40 hours a week*) Rotational shifts** Our client is a fast-growing specialist in their field - they are currently in search for a...
-
Student Advisor
1 month ago
Nottingham, United Kingdom Nottingham College Full time**Location: City Hub** **Job title: Student Advisor (SER201)** **Contract type: Full Time/ Permanent** **Salary: £22,725 to £23,775 per annum (Band 4)** **Your future is here** **A place to thrive** Being part of Nottingham College means playing a vital part in helping thousands of people reach their potential. Together, we’re making a positive...
-
Leisure Centre Manager
2 weeks ago
Nottingham, United Kingdom Hays Full timeLEISURE CENTRE MANAGER East Leake Leisure Centre , LE12 6QN - East Leake Leisure Centre – Supporting the residents of our village £29,500 / annum 40hr / wk - three week shift pattern; days split into early, mid and evening with some weekend work required Job objectives and responsibilities • To lead the delivery of the leisure service for the...
-
Call Centre Agent
2 weeks ago
Nottingham, United Kingdom Made Employment Ltd Full timeThe primary purpose of the role is to deliver service excellent for both the company and its customers by working in our Customer Contact team. Hours/Shift Pattern 8.00am-5pm, 9.00am-6pm and 11.00am-8pm If you opt for a 30 min lunch you would start 30 mins later unless on an early shift Benefits: Uncapped monthly commission. Option of 30min or 60 min...
-
Customer Service Agent
2 days ago
Nottingham, United Kingdom Answer-4u MPL Contact Full time**Full-time with rotational shift patterns** - **Starting** **Salary £22,500 increasing after probation** - **No sales calls** - **Unsociable hour’s per hour premium** - **28 days holiday per annum (incl. bank holidays)** - **Increased Holidays with Length of Service** - **Overtime readily available at enhanced rate** - **Pension scheme** -...
-
Women's Centre Manager
1 week ago
Nottingham, United Kingdom University of Nottingham Full timeThe Nanoscale and Microscale Research Centre (nmRC) at the University of Nottingham is seeking to appoint a Centre Manager for the co-ordinated and strategic management of staff, operations and research activity within the nmRC. The Centre Manager is pivotal to driving research direction and will contribute to research development activities across the nmRC...
-
Centre Manager Leisure Facility
2 weeks ago
Nottingham, United Kingdom Hays Full timeLEISURE CENTRE MANAGER East Leake Leisure Centre , LE12 6QN - East Leake Leisure Centre – Supporting the residents of our village £29,500 / annum 40hr / wk - three week shift pattern; days split into early, mid and evening with some weekend work required Job objectives and responsibilities • To lead the delivery of the leisure service for the...
-
Call Centre Agent
2 weeks ago
Nottingham, United Kingdom Made Employment Ltd Full time1 day ago Be among the first 25 applicants This range is provided by Made Employment Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range The primary purpose of the role is to deliver service excellent for both the company and its customers by working in our Customer Contact team. ...
-
Centre Manager
2 weeks ago
Nottingham, United Kingdom University of Nottingham Full timeThe Nanoscale and Microscale Research Centre (nmRC) at the University of Nottingham is seeking to appoint a Centre Manager for the co-ordinated and strategic management of staff, operations and research activity within the nmRC. The Centre Manager is pivotal to driving research direction and will contribute to research development activities across the...
-
Centre Manager
1 week ago
Nottingham, United Kingdom University of Nottingham Full timeThe Nanoscale and Microscale Research Centre (nmRC) at the University of Nottingham is seeking to appoint a Centre Manager for the co-ordinated and strategic management of staff, operations and research activity within the nmRC. The Centre Manager is pivotal to driving research direction and will contribute to research development activities across the nmRC...
-
Sports Centre Assistant
2 days ago
Nottingham, United Kingdom P & E Sports Lettings Ltd Full time**Job title**: Sports Centre Assistant **Location**: Bilborough Sports Centre, Nottingham, NG8 4DQ **Terms**: Part Time: 15 - 25hrs per week (Additional overtime available) **Salary/rate**: £10.50 - £12.50ph **Requirements**: Working shifts and unsocial hours, including evenings, weekends, school holidays and bank holidays. **About us**: P&E Sports...
-
Cleaning Operative
5 days ago
Nottingham, United Kingdom Savills Management Resources Full time**Purpose of the Role** As the Cleaning Operative within the cleaning side of the business you will ensure exemplary standards in communication to our customers, retailers and team members and be an ambassador for World Class Service delivery within Victoria Centre. **Key Responsibilities** The main elements of the role are as follows: - To be clean,...
-
Call Centre Sales Assistant
4 weeks ago
Nottingham, United Kingdom Talk Services Full timeTalk Services is on the lookout for a customer service enthusiast and professional Call Centre Sales Assistant in Nottingham! Short and Long term openings available for fresh talents looking to be part of an outgoing and growth minded team, or simply looking to start something new! New 2023 opportunities! As a Call Centre Sales Assistant, you will be...
-
Receptionist
4 weeks ago
Nottingham, United Kingdom Riverside Golf Centre Full time_Front of House Reception/Catering Assistant_ **Job Description**: Front of house, Staff required to work at a very friendly Golf Centre in Nottingham The Front of House is the first employee the guest comes in contact with and this initial interaction is vital to the guest’s experience and impression of our business. We are looking to find people who...
-
Mental Health Worker
1 month ago
Nottingham, United Kingdom Emmanuel House Support Centre Full timeTo provide mental health support to people who are living in temporary accommodation, sleeping rough or accessing day centre services in Rushcliffe, Gedling and Broxtowe. The post holder will be based with Emmanuel House in Nottingham City Centre and will provide an outreach service in South Notts. Principle duties and responsibilities include: delivering...
-
Welfare Benefits Aadviser
5 days ago
Nottingham, United Kingdom St Anns Advice Centre Full timeTo deliver advice and representation on welfare benefits and generalist social welfare law in a variety of methods and venues. Including out-reach sessions across the city / conurbation - To be responsible for producing evidence to support the monitoring officer & collate figures in accordance with the funder’s requirements. - To ensure work produced is of...
-
Mobility Centre Admin Coordinator
4 weeks ago
Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full timeBand 4 **Main area** - Wheelchair Administration - **Grade** - Band 4 - **Contract** - Permanent - **Hours** - Full time - 37.5 hours per week - **Job ref** - 164-5034255**Site** - Mobility Centre, City Campus - **Town** - Nottingham - **Salary** - £23,949 - £26,282 per annum - **Salary period** - Yearly - **Closing** - 01/03/2023 23:59Job overview This...
-
HR Manager
3 days ago
Nottingham, United Kingdom RECRUIT123 LIMITED Full time**Office based position** This is a great opportunity for an experienced HR Manager to join an established and successful business, based on site in Annesley, Nottinghamshire. Prolog Fulfilment Ltd has over 30 years experience of partnering with brands to develop their business, with two multi-user warehouses, totalling 250,000 sq. ft, along with a...
-
HR Manager
3 days ago
Nottingham, United Kingdom RECRUIT123 LIMITED Full time**Office based position**This is a great opportunity for an experienced HR Manager to join an established and successful business, based on site in Annesley, Nottinghamshire. Prolog Fulfilment Ltd has over 30 years experience of partnering with brands to develop their business, with two multi-user warehouses, totalling 250,000 sq. ft, along with a Contact...