Student Advisor

2 months ago


Nottingham, United Kingdom Nottingham College Full time

**Location: City Hub**

**Job title: Student Advisor (SER201)**

**Contract type: Full Time/ Permanent**

**Salary: £22,725 to £23,775 per annum (Band 4)**

**Your future is here**

**A place to thrive**

Being part of Nottingham College means playing a vital part in helping thousands of people reach their potential. Together, we’re making a positive difference to our learners, to our communities and to each other. We’re building better futures, for others and for ourselves. Here, you’ll have the freedom to work in a way that suits you, the support to thrive and the opportunity to shape your career.

**Who we need**

As we continue to support our students through their journey with us, we are seeking highly motivated and forward-thinking individuals to help us achieve our ambitions.

**What you’ll bring**

You will have a confident resilient personality, someone who is passionate in providing an excellent service supporting our students to navigate the college. Signposting to specialist teams is required including student advisors and other services within the College and externally.
- Are you passionate about customer service and believe in first contact resolution?
- Do you have experience in dealing with large volumes of inbound calls?
- Are you resilient in dealing with challenging calls?
- Are you competent in using IT, specifically Microsoft packages, including corporate databases?
- Can you demonstrate experience of having strong interpersonal and communication skills (written & verbal)?
- Do you have experience in working in a fast paced, complex and diverse customer focused environment?

**Interviews / Assessments are planned for: 13 March 2024**

**A place to belong**

Join a diverse, vibrant community of over 1,300 staff and feel welcome from day one. Whether it’s enjoying a cuppa and a chat at our Wellness Cafes, collaborating with your colleagues or making the most of the facilities on our campuses, this is a place you can feel involved, connected and supported. With an attractive benefits package including 35 days annual leave, flexible working opportunities, access to a generous pension scheme and perks package, this is a place where you will feel valued and where you can grow and develop. It’s a place where you can share your ideas, work with people from all kinds of backgrounds and together, make a positive difference.

Nottingham College is committed to safeguarding and promoting the wellbeing of our students and expects all staff and volunteers to share this commitment. Background checks including employer references and an enhanced DBS check will be required for this role.

**Apply**

If you’re ready to be part of something special, the future is here. Visit nottinghamcollege.ac.uk/workwithus to apply.



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