Customer Service Agent

2 weeks ago

Nottingham, United Kingdom Answer-4u MPL Contact Full time

**Full-time with rotational shift patterns**
- **Starting** **Salary £22,500 increasing after probation**
- **No sales calls**
- **Unsociable hour’s per hour premium**
- **28 days holiday per annum (incl. bank holidays)**
- **Increased Holidays with Length of Service**
- **Overtime readily available at enhanced rate**
- **Pension scheme**
- **Comprehensive Training Plans and Inductions**
- **Dress Down Friday’s & Weekends**
- **Regular Staff Lunches**

**About us**

Answer4u is the UK’s leading Telephone Answering Service based in our very own 24/7 UK Call Centre located in Nottingham City Centre.

We are an Inbound only Call Centre, providing outsourcing solutions to over 2,000 clients across the UK.

Here at Answer4u we pride ourselves on internal progression; all our Team Managers, Resource Planners, Customer Service Team and Sales Team have come from agents.

**About the role**

This is an inbound customer service role based in our Call Centre in the heart of Nottingham’s city centre.

With over 2,000 different clients each shift and day provides a new challenge and experience. This role is purely customer service, no sales calls or cold calling.

Your main responsibilities will include:

- Handling a variety of inbound telephone calls on behalf of our clients;
- Providing a professional, friendly and efficient service;
- Relaying information to our clients in a clear, concise and accurate format;
- Delivering excellent service in every customer interaction.

Your first week will consist of an Induction, where you’ll be trained by our Training Manager. Following on from this you will be allocated into a small team with your own Team Manager, where you’ll receive regular feedback, support and coaching along with a monthly 1-2-1.

We like to reward staff working unsociable hours, you will receive an hourly premium when working into the evenings and over the weekend.

**About you**

We are looking for keen and reliable individuals who display a passion for customer service, have the ability to multi task, demonstrate good keyboard skills and enjoy working in a busy and fast paced environment.

Someone who thrives on working as part of a team but is also more than capable of working on their own initiative.

Demonstrating excellent written and verbal communication skills and an ability to work to tight deadlines. Previous experience in a customer service or Call Centre environment is beneficial but not essential as full training, support and on the job coaching will be provided.

Pay: From £11.50 per hour

Expected hours: 37.50 per week

Schedule:

- Weekend availability

Work Location: In person

  • Customer Service Agent

    4 weeks ago

    Nottingham, United Kingdom Elizabeth Michael Full time

    **| TEMPORARY INBOUND CUSTOMER SERVICE AGENT - NO EXPERIANCE NEEDED |** **| NG1, NOTTINGHAM |** **| £10.42 PER HOUR |** **| TEMPORARY ONGOING - POTENTIAL IT MAY GO PERM |** **| MONDAY - FRIDAY, 37.5 HOURS PER WEEK - WORKING THE ODD SATURDAY |** **| STARTING ASAP |** Our client is seeking an experienced INBOUND CUSTOMER SERVICE AGENT. You will have...

  • Customer Service Agent

    1 month ago

    Nottingham, United Kingdom Concept Resourcing Full time

    Concept Resourcing are currently recruiting for a number of Customer Service Agents within a commutable distance to Nottingham. The role involves being part of a help desk to support our client's nationwide operations. Contract will start W/C 6th February 2023 and will be for a 6 months contract initially with the possibility of extension. **Package...

  • Customer Service Agent

    1 month ago

    Nottingham, United Kingdom Concept Resourcing Full time

    Concept Resourcing are currently recruiting for a number of Customer Service Agents within a commutable distance to Nottingham. The role involves being part of a helpdesk to support our client's nationwide operations. The purpose of the role is to set up and configure tablets and mobile phones as part of a refresh Project to support a public sector...

  • Smart Meter Support Agent

    4 days ago

    Nottingham, United Kingdom MSP Direct Sourcing Full time

    **Job title**: Smart Meter Support Agent / Customer Service Agent **Location**: Nottingham (NG7) / Hybrid - 2 days in the office and 3 days remote (First 2 weeks training on site) **Contract length**: 6 months initial contract with potential to be extended **Pay rate**: £10.90 per hour PAYE Randstad Sourceright, a leading provider of RPO & MSP...

  • Temporary Inbound Customer Service Agent

    1 month ago

    Nottingham, United Kingdom Elizabeth Michael Associates Full time

    TEMPORARY INBOUND CUSTOMER SERVICE AGENT - NO EXPERIANCE NEEDED | | NG1, NOTTINGHAM | | £9.55 PER HOUR | | TEMPORARY ONGOING - POTENTIAL IT MAY GO PERM | | MONDAY - FRIDAY, 37.5 HOURS PER WEEK - WORKING THE ODD SATURDAY | | STARTING ASAP | Our client is seeking an experienced INBOUND CUSTOMER SERVICE AGENT. You will have excellent communication...

  • Customer Contact Agent

    4 days ago

    Nottingham, United Kingdom Vibe Recruit Full time

    Customer Contact Agent £23,000 per annum rising to £25,000 following probation. Plus, uncapped commission working Monday-Friday. Do you have at least 18 months experience within the Debt Resolutions/Debt Management industry...if so, please read on.We are currently recruiting for a Customer Contact Agent to join a fast growing company within the utility...

  • Customer Contact Agent

    5 days ago

    Nottingham, United Kingdom Vibe Recruit Full time

    Customer Contact Agent £23,000 per annum rising to £25,000 following probation. Plus, uncapped commission working Monday-Friday. Do you have at least 18 months experience within the Debt Resolutions/Debt Management industry...if so, please read on.We are currently recruiting for a Customer Contact Agent to join a fast growing company within the utility...

  • Temporary Inbound Customer Service Agent

    4 weeks ago

    Nottingham, United Kingdom Elizabeth Michael Full time

    **| TEMPORARY INBOUND CUSTOMER SERVICE AGENT - NO EXPERIANCE NEEDED |** **| NG1, NOTTINGHAM |** **| £9.55 PER HOUR |** **| TEMPORARY ONGOING - POTENTIAL IT MAY GO PERM |** **| MONDAY - FRIDAY, 37.5 HOURS PER WEEK - WORKING THE ODD SATURDAY |** **| STARTING ASAP |** Our client is seeking an experienced INBOUND CUSTOMER SERVICE AGENT. You will have...

  • Temporary Inbound Customer Service Agent

    4 weeks ago

    Nottingham, United Kingdom Elizabeth Michael Full time

    **| TEMPORARY INBOUND CUSTOMER SERVICE AGENT - NO EXPERIANCE NEEDED |** **| NG1, NOTTINGHAM |** **| £9.55 PER HOUR |** **| TEMPORARY ONGOING - POTENTIAL IT MAY GO PERM |** **| MONDAY - FRIDAY, 37.5 HOURS PER WEEK - WORKING THE ODD SATURDAY |** **| STARTING ASAP |** Our client is seeking an experienced INBOUND CUSTOMER SERVICE AGENT. You will have...

  • Customer Service Agent

    6 hours ago

    Nottingham, United Kingdom Tate Recruitment Nottingham Full time

    **Customer Service Agent** Temporary to Permanent £10.42ph then a permanent salary of £20,962 per annum plus a performance related bonus Full time hours of 37.5 per week between 8am-6pm Mondays to Fridays, you will be on a rota working 1 in 4/5 Saturday working 9-5 (with 1 day off in the week). This role is a work from the office role in Nottingham with...

  • Customer Service Agent

    2 days ago

    Nottingham, United Kingdom Tate Recruitment Nottingham Full time

    **Customer Service Agent** Temporary to Permanent £10.42ph then a permanent salary of £20,962 per annum plus a performance related bonus Full time hours of 37.5 per week between 8am-6pm Mondays to Fridays, you will be on a rota working 1 in 4/5 Saturday working 9-5 (with 1 day off in the week). This role is a work from the office role in Nottingham with...

  • Customer Service Agent

    2 days ago

    Nottingham, United Kingdom Tate Recruitment Nottingham Full time

    **Customer Service Agent** Temporary to Permanent £10.42ph then a permanent salary of £20,962 per annum plus a performance related bonus Full time hours of 37.5 per week between 8am-6pm Mondays to Fridays, you will be on a rota working 1 in 4/5 Saturday working 9-5 (with 1 day off in the week). This role is a work from the office role in Nottingham with...

  • Customer Contact Agent

    5 days ago

    Nottingham, United Kingdom Vibe Recruit Full time

    Customer Contact Agent 23,000 per annum rising to 25,000 following probation. Plus, uncapped commission working Monday-Friday. Do you have at least 18 months experience within the Debt Resolutions/Debt Management industry if so, please read on.We are currently recruiting for a Customer Contact Agent to join a fast growing company within the utility...

  • Customer Service Agent

    6 days ago

    Nottingham, United Kingdom Chubb Fire & Security Full time

    Company Description Due to an exciting period of growth in 2023, Security Monitoring Centre in Nottingham have a number of new opportunities for **Intruder Alarm & CCTV Customer Service Agents** to join our Contact Centre team on a f**ull time**, permanent **shift working basis**. As part of the Chubb Group, we are proud to offer extensive training to all...

  • Customs Clearance Agent

    2 days ago

    Nottingham, United Kingdom Page Personnel Logistics Full time

    **Client Details** **Description** As a Customs Clearance Agent you will have a vast array of knowledge surrounding Import & Export Compliance. You will report into the Customs Manager and cover the following responsibilities: - To collect all export shipping documentation (Airway bill, Commercial Invoices, Customs Documents, Proof of Delivery) from...

  • Customer Care Agent

    4 weeks ago

    Nottingham, United Kingdom Tate Full time

    **Customer care agent **Permanent **Leicester**Salary - £20,93040 hours a week - working between 08:00 - 18:00 Monday to Friday and 13:00 SaturdaysOffice Based** Are you currently looking for your next great career move? Look no further, We have an exciting opportunity for someone to join a well-known brand in the UK working as customer care agent. You may...

  • Social Media Customer Service Agent

    2 weeks ago

    Nottingham, United Kingdom Entain Full time

    **About The Role**: Bring your customer-first attitude to Entain as a Social Media Customer Service representative. The sheer pace and power of the live events and entertainment you’ll be part of has to be experienced to be believed. Play a vital role at the world’s largest sports betting and gaming company. You’ll be in the thick of the action, making...

  • Call Centre Agent

    7 hours ago

    Nottingham, United Kingdom Uniting People Full time

    **Call Centre - Customer Service** **Full Time/Permanent** **Nottingham City Centre** **Hours**: Monday to Friday - Rotational shift pattern between 8am and 6pm **Salary**: £22,700 + £1500 annual bonus (based on personal performance) **Location**: Nottingham City Centre (NG1) **Training**: 3 months training followed by 3 months grad bay **Role**: -...

  • Inbound Customer Service Agent

    2 months ago

    Nottingham, United Kingdom Answer-4u Full time

    **Split Shifts - Monday to Friday** **- Homeworking once trained** - **Starting** **Salary £19,000 - Increasing to £21,000** - **No sales calls** - **Unsociable hour’s premium** - **28 days holiday per annum (incl. bank holidays)** - **Overtime readily available at enhanced rate** - **Pension scheme** - **Comprehensive Training Plans and Inductions** -...

  • Cctv Customer Service Agent

    3 days ago

    Nottingham, United Kingdom Chubb Fire & Security Full time

    Due to an exciting period of growth in 2023, Security Monitoring Centre in Nottingham have a number of new opportunities for **Intruder Alarm & CCTV Customer Service Agents** to join our Contact Centre team on a f**ull time**, permanent **shift working basis**. As part of the Chubb Group, we are proud to offer extensive training to all of our new Agents,...