Customer Service Agent
4 weeks ago
Concept Resourcing are currently recruiting for a number of Customer Service Agents within a commutable distance to Nottingham.
The role involves being part of a helpdesk to support our client's nationwide operations. The purpose of the role is to set up and configure tablets and mobile phones as part of a refresh Project to support a public sector organisation.
Contract will start W/C 6th February 2023 and will be on a monthly rolling contract basis.
**Package information**:
- 9am - 5pm
- 40 working hours per week
- Monday - Friday work throughout duration of assignment
- £13.50 per hour payable via umbrella partner (inside IR35)
- Site based role in Nottingham Head Office
- BPSS clearance carried out and paid for by client
**The Role**:
Will involve the following tasks:
- Accurately logging incidents ensuring all relevant data is captured
- Act as an initial point of contact and ensure that incidents are fully managed through to resolution (escalate where applicable)
- Provide an excellent level of customer service to internal and external customers
- Work to achieve the set SLA's
MUST have a minimum of 1 year' employment experience within a Project Coordinator or Administrator role and be able to demonstrate the following skills:
- Must have excellent communication skills and previous customer service experience
- Be confident with mobile phones and tablet devices
- Must live within 1 hour of Nottingham and be able and willing to attend the office
- Must be happy to work shifts/ longer hours within the remits mentioned in the package section
If you are interested in this vacancy please click apply
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