Collection Agent

2 weeks ago

Nottingham, United Kingdom Contact Centre Recruitment Full time

**Collections Agent**

**Location: Nottingham**

**Salary: £23,000 increasing to £25,000 after probation (Plus excellent bonus and benefit package) (negotiable salary for the right person)**

**Monday -Friday 8:00am - 8:00pm (*40 hours a week*) Rotational shifts**

Our client is a fast-growing specialist in their field - they are currently in search for a strong Collections Agent who can bring their skills to the team and grown within the company. This is a key customer facing role predominantly telephony based helping to assist our client’s clients’ and their customers find the right solution to their queries.

**Daily Duties**:

- This is a key customer facing role predominantly telephony based helping to assist our clients and their customers find the right solution to manage their outstanding bills and arrears.
- You will also assist our agents in the field set up and agree payment plans and process payments from customers.
- Operating in a contact centre environment dealing with both inbound and outbound calls.
- Answer incoming calls from our clients’ customers to discuss and arrange suitable resolutions based on their personal circumstances and our clients’ criteria.
- Answer incoming call to assist our field agents in dealing with our clients’ customers.
- Assist our clients’ customers with their general queries.
- Make outbound calls to our client’s customers to attempt to establish contact.
- Update the relevant CRM systems with the information relating to your calls from general updates, details on the resolution gained and other data such as meter reads and vulnerability information.
- Liaise directly with our clients to establish the correct resolutions for their customers.
- Manage calls within the company agreed quality framework
- Drive own performance to achieve required This is a key customer facing role predominantly telephony based helping to assist our clients and their customers find the right solution to manage their outstanding utility bills and arrears.
- You will also assist our agents in the field set up and agree payment plans and process payments from customers.
- Operating in a contact centre environment dealing with both inbound and outbound calls.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- Collections: 1 year (required)

Work Location: In person

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