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Customer Contact Agent

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Nottingham, United Kingdom Vibe Recruit Full time

Customer Contact Agent £23,000 per annum rising to £25,000 following probation. Plus, uncapped commission working Monday-Friday. Do you have at least 18 months experience within the Debt Resolutions/Debt Management industry...if so, please read on.We are currently recruiting for a Customer Contact Agent to join a fast growing company within the utility industry. As a Customer Contact Agent, the primary purpose of the role is to deliver service excellence for both the company and its customers by working within a Customer Contact Team.Customer Contact Agent Duties & Responsibilitie: Answer incoming calls from their clients' customers to discuss and arrange suitable resolutions based on their personal circumstances and their clients' criteria.Make outbound calls to customers to attempt to establish contact.Update the relevant CRM systems with the information relating to your calls from general updates and details on the resolution gained. Cover team workloads to a sufficient level during staff absence to ensure clients receive a consistent service.Manage calls within the company agreed quality frameworkDrive own performance to achieve required Key Performance Indicators Customer Contact Agent Essential Skills & Experience Essential:Minimum 18 months experience working in a call centre/customer contact centre environment. Active listening and ability to summarise conversation to customer Good work ethic with the ability to work within defined timescales Proficient in Microsoft Office Desirable: Previous experience in a debt resolution and collections process. For immediate consideration, please forward your CV to Naomi today Vibe Recruit is acting as an Employment Agency in relation to this vacancy