Contact Centre Agent

2 weeks ago


Nottingham, United Kingdom Mpl Contact Ltd Full time

This is a customer service role dealing with both inbound and outbound call activity (no sales/cold calling)

Part time positions working evenings and weekends (typically 4.30pm-8.30pm weekdays and 11am-7.30pm/9am-5.30pm Sat/Sun) working approximately 20+ hours per week, in a city centre location

Must be able to start immediately.

The role involves:

- Handling all aspects of frontline customer service dealing with general enquiries from existing and new customers
- Acting as a representative of our client companies
- Answering incoming calls for continuous periods of time, using a computer to access client account details
- Utilising all available information to enable correct response to all enquiries
- Messages taken must be of a high standard and be clear and precise at all times.
- Providing a professional, friendly and efficient service whilst positively promoting our clients services and products

Skills required:

- PC skills, talking when typing.
- Experience in customer services is essential.
- Confident, professional, clear and friendly telephone manner is vital.
- Ability to communicate clearly, openly and effectively with excellent listening skills.
- Ability to make decisions based on the information presented and to resolve problems using own initiative.
- Flexible with working hours in order to serve our customers to meet business needs - as we are operational 24/7, 365 days a year.

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: From £9.55 per hour

**Benefits**:

- Life insurance

Ability to commute/relocate:

- Nottingham, NG1 5GL: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Application deadline: 31/01/2023



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