Inbound Call Agent

3 weeks ago

Nottingham, United Kingdom Answer4u Full time

**Answer4u is the UK’s leading Telephone Answering Service based in our very own 24/7 UK Call Centre located in Nottingham City Centre.**

Through our on going commitment to our staff, continued investment in technology and our pride in building meaningful long-term relationships, we strive to deliver an outstanding service and create unsurpassed value for our clients and employees.

We maintain a friendly team of experienced inbound call agents who fully understand how critical the client’s first call and every call thereafter can be. If you are passionate about customer services, or feel like you have what it takes to become a valuable member of our team then we would love to hear from you.

Answer4u are currently seeking suitable applicants for available ‘Inbound Customer Service Call Agent’ roles based in our Call Centre in the heart of Nottingham’s city centre.

Answer4u pride ourselves on providing excellent customer service on behalf of over 2000 clients, who utilise the many services we provide including:

- Virtual Reception
- Diary Management
- Call-out Coordination
- Customer Helplines
- Media Response
- Order Taking
- Disaster Recovery
- Brochure Requests and Fulfilment.

This is purely a customer service role and not a sales / cold calling position.

**Your main responsibilities as an Inbound Call Agent will include**:

- Handling a variety of inbound telephone calls on behalf of our clients
- Providing a professional, friendly and efficient service
- Relaying information to our clients in a clear, concise and accurate format
- Delivering excellent service in every customer interaction.

**About you**:
We are looking for keen and reliable individuals who display a passion for customer service and:

- Have the ability to multi-task and work to tight deadlines
- Can demonstrate good keyboard skills
- Can demonstrate excellent written and verbal communication skills
- Enjoys working in a busy and fast paced environment.
- Thrives on working as part of a team but is also capable of working on their own initiative.

Previous experience in a Customer Service or Call Centre environment would be beneficial but not essential as full training, support and on the job coaching will be provided.

  • Temporary Inbound Customer Service Agent

    4 weeks ago

    Nottingham, United Kingdom Elizabeth Michael Associates Full time

    TEMPORARY INBOUND CUSTOMER SERVICE AGENT - NO EXPERIANCE NEEDED | NG1, NOTTINGHAM | | £9.55 PER HOUR | | TEMPORARY ONGOING - POTENTIAL IT MAY GO PERM | | MONDAY - FRIDAY, 37.5 HOURS PER WEEK - WORKING THE ODD SATURDAY | | STARTING ASAP | Our client is seeking an experienced INBOUND CUSTOMER SERVICE AGENT. You will have excellent communication skills...

  • Temporary Inbound Customer Service Agent

    4 weeks ago

    Nottingham, United Kingdom Elizabeth Michael Associates Full time

    NG1, NOTTINGHAM £10.42 PER HOUR TEMPORARY ONGOING - POTENTIAL IT MAY GO PERM MONDAY - FRIDAY, 37.5 HOURS PER WEEK - WORKING THE ODD SATURDAY STARTING ASAP Our client is seeking an experienced inbound customer service agent. You will have excellent communication skills and be able to manage your day and workload effectively. You will be highly...

  • Call Handler Agent

    2 weeks ago

    Nottingham, United Kingdom Made Employment Ltd Full time

    The primary purpose of the role is to deliver service excellent for both the company and its customers by working in our Customer Contact team. Hours/Shift Pattern If you opt for a 30 min lunch you would start 30 mins later unless on an early shift Life Insurance Pension Contributions of 3% after 3 months 5 weeks holiday (we do have Xmas shut down) ...

  • Call Centre Agent

    44 minutes ago

    Nottingham, United Kingdom Made Employment Ltd Full time

    The primary purpose of the role is to deliver service excellent for both the company and its customers by working in our Customer Contact team. Hours/Shift Pattern 8.00am-5pm, 9.00am-6pm and 11.00am-8pmIf you opt for a 30 min lunch you would start 30 mins later unless on an early shift Benefits: Uncapped monthly commission.Option of 30min or 60 min lunch...

  • Inbound Call Centre Agent

    1 month ago

    Nottingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Nottingham. We are innovative, supportive and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment **Responsibilities**: - Provide excellent customer service to inbound callers. - Answer customer inquiries in a timely...

  • Call Centre Agent

    2 weeks ago

    Nottingham, United Kingdom Made Employment Ltd Full time

    The primary purpose of the role is to deliver service excellent for both the company and its customers by working in our Customer Contact team. Hours/Shift Pattern 8.00am-5pm, 9.00am-6pm and 11.00am-8pm If you opt for a 30 min lunch you would start 30 mins later unless on an early shift Benefits: Uncapped monthly commission. Option of 30min or 60 min...

  • Inbound Call Centre Agent

    1 month ago

    Nottingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Nottingham. We are innovative, supportive and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment **Responsibilities**: - Provide excellent customer service to inbound callers. - Answer customer inquiries in a timely...

  • Collection Agent

    1 month ago

    Nottingham, United Kingdom Contact Centre Recruitment Full time

    **Collections Agent** **Location: Nottingham** **Salary: £23,000 increasing to £25,000 after probation (Plus excellent bonus and benefit package) (negotiable salary for the right person)** **Monday -Friday 8:00am - 8:00pm (*40 hours a week*) Rotational shifts** Our client is a fast-growing specialist in their field - they are currently in search for a...

  • Collections Agent

    40 minutes ago

    Nottingham, United Kingdom CCR Recruitment Group Full time

    Collections Agent Location: Nottingham Salary: £25,000 after probation (Plus excellent bonus and benefit package) Monday -Friday 8:00am - 8:00pm (*40 hours a week*) Rotational shifts Our client is a fast-growing specialist in their field - they are currently in search for a strong Collections Agent who can bring their skills to the team and grown within...

  • Call Centre Agent

    2 weeks ago

    Nottingham, United Kingdom Made Employment Ltd Full time

    1 day ago Be among the first 25 applicants This range is provided by Made Employment Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range The primary purpose of the role is to deliver service excellent for both the company and its customers by working in our Customer Contact team. ...

  • Inbound Customer Service

    1 month ago

    Nottingham, United Kingdom Answer-4u Full time

    **- Part Time (Evening and Weekend work)** **- £9.55 per hour starting** **- Unsociable hour’s enhanced premium pay** **. Increased holiday for length of service** **- No sales calls** **- Overtime readily available at enhanced rate** **- Pension scheme** **- Comprehensive Training Plans and Inductions** **- Dress Down Friday’s** **About...

  • Inbound Customer Service

    4 weeks ago

    Nottingham, United Kingdom Answer-4u Full time

    **- Part Time (Evening and Weekend work)** **- £10.50 per hour starting, increasing after probation** **- Unsociable hour’s enhanced premium pay** **. Increased holiday for length of service** **- No sales calls** **- Overtime readily available at enhanced rate** **- Pension scheme** **- Comprehensive Training Plans and Inductions** **- Dress Down...

  • Inbound Customer Service

    4 weeks ago

    Nottingham, United Kingdom Answer4u Full time

    **- Evening work, 4 on 4 off shifts** **- £9.55 per hour starting (increasing when probation passed)** **- Shifts either 1700-2300 or 1800-0000** **- No sales calls** **- Unsociable hour’s premium** **- Overtime readily available at enhanced rate** **- Comprehensive Training Plans and Inductions** **- Dress Down Friday’s** **About us** Answer4u...

  • Call Centre Sales Agent

    4 weeks ago

    Nottingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Nottingham. We are innovative, supportive and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment **Responsibilities**: - Provide excellent customer service to inbound callers. - Answer customer inquiries in a timely...

  • Night Staff Position

    1 month ago

    Nottingham, United Kingdom Answer-4u Full time

    Night Staff Position - 4 shifts on 4 shifts off - Starting Salary £21,000 whilst training - Salary increasing when moving onto Nights - No sales calls - Unsociable hour’s premium - Pension scheme - Comprehensive Training Plans and Inductions - Dress Down Friday’s **About us** Answer4u is the UK’s leading Telephone Answering Service based in our very...

  • Inbound Sales Representative

    2 days ago

    Nottingham, United Kingdom CCA Recruitment Group Full time

    Role: Inbound Sales Representative - HybridLocation: NottinghamSalary: 23,000 OTE £29,000Hours: Monday- Sunday, various shifts between 8am-8pm working 5 days out of 7.Start date: 20th MayWe are looking for remote working Sales Representatives to work on behalf of a leading insurance company, receiving inbound calls from customers offering help where needed...

  • Inbound Sales Representative

    1 day ago

    Nottingham, United Kingdom CCA Recruitment Group Full time

    Role: Inbound Sales Representative - HybridLocation: NottinghamSalary: 23,000 OTE £29,000Hours: Monday- Sunday, various shifts between 8am-8pm working 5 days out of 7.Start date: 20th MayWe are looking for remote working Sales Representatives to work on behalf of a leading insurance company, receiving inbound calls from customers offering help where needed...

  • Inbound Sales Representative

    1 day ago

    Nottingham, United Kingdom CCA Recruitment Group Full time

    Role: Inbound Sales Representative - Hybrid Location: Nottingham Salary: 23,000 OTE 29,000 Hours: Monday- Sunday, various shifts between 8am-8pm working 5 days out of 7. Start date: 20th May We are looking for remote working Sales Representatives to work on behalf of a leading insurance company, receiving inbound calls from customers offering help where...

  • Customer Service Agent

    1 month ago

    Nottingham, United Kingdom Answer-4u Full time

    **Full-time with rotational shift patterns** - **Starting** **Salary £20,750 increasing after probation** - **No sales calls** - **Unsociable hour’s per hour premium** - **28 days holiday per annum (incl. bank holidays)** - **Increased Holidays with Length of Service** - **Overtime readily available at enhanced rate** - **Pension scheme** -...

  • Customer Service Agent

    1 month ago

    Nottingham, United Kingdom Answer-4u Full time

    **Full-time with rotational shift patterns** - **Temporary work with view to Permanent (Depending on volumes & performance)** - **Starting** **Salary £20,750 increasing after probation** - **No sales calls** - **Unsociable hour’s per hour premium** - **28 days holiday per annum (incl. bank holidays)** - **Increased Holidays with Length of Service** -...