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Business Support Assistant

3 months ago

Bristol, United Kingdom Bristol City Council Full time

**This is not a Bristol City Council role.**

Adoption West is a regional adoption agency and registered voluntary adoption agency that provides adoption services for Bath & North East Somerset, Bristol, Gloucestershire, North Somerset, South Gloucestershire and Wiltshire Councils. Adoption West operates out of 3 hubs across the region, with offices based in Bristol, Gloucester and Trowbridge.

This is an exciting time for you to join Adoption West as you will help us build on our achievements and will play a central role in supporting the adopter assessment process, monitoring and recording progress. We are looking to recruit a business support assistant in our Bristol team to receive initial enquiries, communicate with prospective adopters, process checks, references and monitor progress of assessments. Responsibilities are to:

- assist the service area in providing an effective and efficient administrative support function
- input data as required, entering and maintaining timely data to ensure the efficient processing of service/finance transactions
- answer routine enquiries from service users, and internal and external customers, and ensure that enquiries are responded to professionally and relayed accurately and timely to relevant persons
- assist with the response to all customer enquiries and requests for data in accordance with corporate standards and agreed guidelines
- ensure confidentiality is maintained at all times within in the service area
- maintaining systems / spreadsheets as appropriate to aid monitoring processes and enable the production of accurate records

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Please note we use generic role profiles which cover a wide range of functions some of which may not be relevant to this specific position but give an overall sense of the possible requirements of the role.

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