Complaint Handling Specialist

5 months ago

Nottingham, United Kingdom Page Personnel Full time

Fantastic opportunity with one of the UK's top employers
- Work mainly from home once training is completed

**About Our Client**:
This multi award winning business are centrally located and offer a huge array of benefits. They have a sociable and fun culture, a diverse population, fantastic training, and clear opportunities to progress your career. Here, you can work from home most of the time, spending 2 days per month in the office, or more if you want to.

Our Complaints Resolution team are the customer advocates at the heart of our operation. They are here to

solve problems for customers who need our support.

As a member of the team, you must have a passion for being the voice of our customers and be able to think

creatively to influence how we deliver great outcomes.

We encourage ownership and accountability, so we'll need you to listen to our customers, investigate their

concerns and make a well-informed decision on behalf of the company. You will be empowered to use your

judgement when deciding outcomes and will own the resolution for each of the customers you advocate for.
- Manage customer complaints from receipt right through to resolution, including a final written response
- Understand industry regulations and what that means for the business
- Support customers and resolve their concerns
- Do a thorough investigation to help understand their situation and find a resolution
- Remain customer focused and put them at the centre of every decision
- Signpost customers to additional support resources
- Support our business in improving our processes

**The Successful Applicant**:

- Expert attention to detail would make you a superstar in this role
- Resilience is key Whilst this job is incredibly rewarding, it can be difficult at times
- A team player that acts with integrity and treats our customers and associates with respect
- We'd love it if you have first-hand experience within the Finance Industry - but don't worry if not, as

this isn't a dealbreaker
- A great communicator, both verbal and written
- A passion for giving the best advice to every customer you speak to through empathy and advocacy

**What's on Offer**:
A starting salary of £24,000Excellent benefits package including 25 days paid holiday + bank holidays

Opportunity to work mainly from home once trained (2 days per month in the office)

Temp to perm role

Hours:
Monday to Friday 10-6.30 once training is completed

First 12 weeks whilst doing training is 9-5.30, and is partly office based partly home based

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