Customer Complaints Specialist

5 months ago

Nottingham, United Kingdom First Response Finance Full time

**First Response Finance are the Number 1 vehicle finance company and A SUNDAY TIMES TOP 100 EMPLOYER AND **we're proud of it You’ve only got to have a look at our customer and employee reviews to see how important our people are, and we take their happiness, health, and work-life balance very seriously.

**Pay and Benefits**:

- A starting salary of **£25,970** along with an annual company bonus scheme
- Working Monday to Friday
- Hybrid working available
- And many more

**Key Requirements**:

- A **team player** who is also able to help and support your colleagues’ cases as and when required
- A **willingness to help our customers** no matter how they’re feeling by being patient, listening carefully, and being level-headed.
- A **decisive decision maker**, who will actively seek all the information required to come to the best possible conclusion

**Key Responsibilities**:

- This will be a **busy telephone role**, where most of our **customers will call in** to speak to you to **discuss their complaint**.
- The main part of this role is dealing with customers who have **purchased a vehicle from First Response**, and they are unhappy with the quality of it. **It is your job to investigate** whether the issues on the vehicle were there when the customer got it or are because of general wear and tear over time.
- Once your investigation has been completed and you have decided on what you are going to do, you will need to **communicate this to your customer** via a letter. It is important that this letter is structured and clear to the customer with details of what you have investigated, the outcome, and the reason for your decision.
- ** You must have the permanent right to work in the UK.

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