Customer Service

3 months ago

Crawley, United Kingdom Vent-Axia Full time

**Vent-Axia**, part of Volution Group plc, improves the indoor environment by providing **ventilation solutions** across the Residential and Commercial New Build, Repair and Maintenance segments of the UK construction market, with a focus in Private and Public housing, New Build developments and Commercial and Industrial buildings.

**Job Profile**:
As a **Customer (Technical) Support Advisor,** you will assist the **Technical Support team **in providing a high level of customer service, to both internal and external customers, in order to **promote and support Vent-Axia and its products within the Ventilation space**.

You will hold extensive Customer Service experience preferably within a call centre/ predominantly phone-based role. You'll be comfortable and confident in managing a high number of calls, deal with challenging customers. You will be accustomed to providing product support and fault finding, with the ability to resolve issues with ease utilising internal systems and product information.

Working hours: 8.45am - 4.55pm, with an earlier finish on Fridays at 4.25pm.

**As a Customer Support Advisor, your responsibilities will include**:

- To advise and select Vent-Axia products to meet our customers’ requirements.
- To escalate customer product issues to our Service Department as necessary.
- To assist with Technical Project Selections and Quotations.
- To help maintain and develop the Technical Support electronic product library resources.
- To provide technical and installation guidance to contractors and others for Vent-Axia products, and a willingness to learn about electrical wiring schematics, and to assist with wiring queries.
- To complete all relevant documentation and administration necessary to ensure the smooth running/working of the department as required.
- To establish and consolidate a good working relationship with internal and external sales personnel, together with other departments.
- To ensure you are technically aware and up-to-date with any new products and developments.

**To be successful in this role you will need**:

- Must be computer literate with the ability to learn, operate and develop the various programs and systems in daily use.
- Good understanding of Microsoft Office programs such as Word and Excel.
- Good telephone manner essential, with the ability to communicate clearly and professionally with person’s world-wide, at all levels.
- Attention to detail, accuracy and sense of urgency important.
- Methodical in thinking and problem solving.
- The ability to multitask, and flexibility to support the wider team if required.
- The ability to determine or highlight potential problems/issues that could affect the Company as a result of potential product faults, and escalate through the correct internal channels.
- Enthusiastic, personable, and confident in approach to work.

Desirable (not essential):

- Basic knowledge and understanding of the principles of air movement
- An understanding of electronics/electrical drawings and ability to follow basic wiring diagrams

**What we can offer you**:

- Competitive salary depending on experience
- Annual leave - 25 days and bank holiday
- Pension - auto-enrolment into Company Scheme
- Online discount platform for supermarkets and retailers
- Employee Assistance Programme
- Ongoing training & development
- Team and company social events

**Equal opportunities**:
All current employees and potential employees are provided equal employment opportunities by Volution Group Plc

**Notice to Agency and Search Firm Representatives**: We are not accepting unsolicited CVs/resumes from agencies and/or search firms for this job posting.

**Job Types**: Full-time, Permanent

**Salary**: From £23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Referral programme

Schedule:

- Monday to Friday

**Experience**:

- Technical Product: 1 year (preferred)

Work Location: In person

Reference ID: TECHSUPPAD

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