Customer Service

3 days ago


Crawley, United Kingdom Dolby Vivisol Full time

**Join us as a Customer Service Coordinator**

**Hours**: 37.5 hour week

Monday, Wednesday, Thursday, Friday and Saturday 7am to 3pm

**Location**: Manor Royal, Crawley

**Start date**: ASAP

**Salary per annum**: £22,372.35 p/a (Increasing after probation)

**The role (in a nutshell)**

Telephone support for patients, relatives and healthcare professionals.

To be the first point of contact for receiving and dealing with a variety of calls and enquiries.

Dolby Vivisol has a comprehensive induction program which covers training on the relevant job aspects including patient support and business systems.

**Primary Duties & Areas of Responsibility**:

- Deal with all enquiries from patients/carers in an empathetic and effective manner within company agreed timescales
- Process replenishment orders from patients and attempt to solve queries over the telephone
- Ensure that all enquiries are completed according to departmental procedures and within set quality standards
- To work to organisational and departmental targets as specified
- To work with the senior team members on process improvements and projects
- Provide support to other areas of the Customer Service department when required

**Education, Qualifications and expertise required**:

- Will require an Enhanced DBS as part of the probation process

**Competencies**:

- Effective Telephone and communication skills
- Empathetic and clear communication skills
- Team player
- Trustworthy, reliable & ethical
- Good organisational skills
- Problem solving abilities
- Basic computer skills

**Come join us**

Are you looking for an exciting new adventure within a rapidly growing and diversifying company? Then look no further. We know there’s more to life than work - that’s why when you join Dolby Vivisol you’ll get your pick of our amazing company perks including Employee Assistance Programme, Cycle To Work Scheme and many other discount offers.

**You’ll also get**:
**33 days paid holiday**

**Matched contribution pension scheme**

**Free on-site parking**

**Enhanced Maternity and Paternity pay**

**Who we are**

Dolby Vivisol holds the NHS contracts for the provision of Home Oxygen services in the UK. The company is currently responsible for the installation and management of therapy solutions to over 23,000 patients.

"Working Together to Improve Lives by Inspiring Excellence in Home Healthcare" is at the core of what we do at Dolby Vivisol. The company focuses on continually improving its services, with the aim being to offer the NHS efficient, but sustainable, solutions.

**Job Types**: Full-time, Permanent

Pay: £22,372.35 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- On-site parking
- Referral programme
- Sick pay

Schedule:

- 8 hour shift

Work Location: In person



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