Customer Service Advisor

2 weeks ago


Crawley, United Kingdom Events International Ltd Full time

**Customer Service Advisor**

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and assisting them with their financial service needs. This is an excellent opportunity to join a dynamic and growing company in the financial services industry.

**Duties**:

- Analyze customer inquiries and provide accurate and timely responses
- Assist customers with account inquiries, transactions, and problem resolution
- Provide product information and educate customers on available services
- Process customer requests, including account updates and changes
- Maintain accurate customer records in Salesforce or similar CRM system
- Collaborate with internal teams to resolve customer issues and ensure customer satisfaction
- Identify opportunities for process improvements to enhance the customer experience

**Experience**:

- Previous experience in a customer service role is preferred
- Knowledge of financial services is a plus
- Proficiency in using Salesforce or similar CRM system is desirable
- Excellent communication skills, both verbal and written
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Ability to multitask and prioritize tasks in a fast-paced environment
- Detail-oriented with strong organizational skills

**Hoe to Apply**:

- We offer competitive compensation and benefits packages, including medical insurance, retirement plans, and opportunities for career advancement. If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, we would love to hear from you._

**Salary**: £21,755.00-£22,988.00 per year

**Benefits**:

- Company events
- Company pension
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Crawley, RH10: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 20/04/2024
Expected start date: 22/04/2024



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