Customer Service

1 week ago


Crawley, West Sussex, United Kingdom 1FOUR1 RECRUITMENT Full time

Our client produces a wide variety of bespoke insulation products to customer specification and manufactures bespoke ranges of fire, thermal and acoustic insulation products - primarily but not exclusively for the construction industry.

They provide a first-classservice, supplying quality products on a rapid response basis. A range of dedicated hauliers and carriers ensure prompt deliveries throughout the UK and Ireland.

They are a leading supplier of specialist building materials to trade customers across Europeas a specialist distributor of insulation and interiors products and merchant of roofing and exterior products.

They are currently looking to recruit for a hybrid role that assist with other administration needs within their department as well as CustomerService.


About the role:

  • Providing excellent customer service support to customers
  • Fully understanding customer delivery requirements
  • Make informed haulage booking decisions.
  • General admin tasks
  • Assisting colleagues in achieving the above
  • Forward calls to sites to proactively avoid delivery issues.
  • POD / invoice / statements requests
  • POD reconciliationAll PODs loaded to Database-Day after deliveryHighlighting delivery Issues.
  • Double checking the quote and purchase order to ensure pricing is correct.
  • Ensuring all changes to orders are updated on the internal databaseNotes/Comments
  • Inbox management
  • Data inputLearning how to process a customer order on Sage-Holiday/Sickness cover.
  • Holiday / sickness cover for the sales team as required.
  • Maintenance of records and filing systems
  • General administrative duties as required by the department (Rockwool PODs)
  • Remaining commercially aware

About You:

  • A proactive, adaptable, and cando attitude at work
  • To work as a collaborative member of the team.
  • A proactive cando approach to work
  • A professional and courteous approach to working with others.
  • Excellent communication skills
  • Strong mathematic skills
  • Flexible, adaptable, and receptive to new ideas
  • Good level of IT literacy and understanding
  • Competent in the use of Microsoft Office products
  • Basic skills in the use of Sage Line 50
  • Basic understand of the client's product range what it is / where they are used.
  • Able to work to agreed deadlines.
Working Hours: 8H00 -16H00, Mon to Fri

In Return:

  • Competitive salary with annual pay award and staff recognition schemes
  • Great work life balance, with sociable working hours.
  • 25 days holiday + 8 bank holidays. Company closed during Christmas period.
  • A great pension, with group contributing up to 7.5% and up to 4x life insurance.
  • Money saving with retail discounts via colleague portal.
  • Cycle to Work scheme.
  • Share Incentive Scheme


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