Customer Service Coordinator

1 week ago


Crawley, West Sussex, United Kingdom Search Consultancy Full time
Customer Service Coordinator
Crawley - £21,000
2
Week Rota: 37.5 hour Week

W1:
Mon, Tues, Weds, Thurs, Fri - 10am to 6pm

W2:
Mon, Tues, Weds, Thurs, Sun - 10am to 6pm (Sun 9am to 5pm)

Working for a well known company in Crawley as a Customer Service Coordinator where you will doing B2C calls, while delivering a 5 star customer service experience.

This role is a customer service based role and will suit someone who has phone based experience of any sort, with an amazing track record of service.


Responsibilities:

  • Handling customer enquiries relating to all aspects off service.
  • Engaging with a range of customers and scenarios on a daily basis.
  • Taking inbound calls and possibly allocating to different teams.
  • Communicates complaint findings to the appropriate internal and/or external stakeholder groups
  • Accurately logging and updating information
  • Recapping policies and procedures to customers

Requirements:

  • 1 + year in a customer service role is essential
  • Experience receiving a high level of inbound calls
  • Good attitude and communication skills
If this sounds like you, confirm you interested asap and we will be in touch today.
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