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Customer Service Agent

3 months ago

Crawley, West Sussex, United Kingdom ROCK Insurance Full time

Here at ROCK Insurance, we're looking for Customer Service Agents to join our growing Customer Service team - dedicated to delivering a first-class service to our customers.

A fantastic opportunity has opened for an enthusiastic and motivated Customer Service Agent to join our contact centre.

As a Customer Service Agent, you will be dealing with inbound phone calls on a range of insurance products. The main responsibility of the role is dealing with customer enquiries and arranging insurance on a non-advised sales basis.

What we're looking for:

  • Previous experience working in a customer services role
  • Strong communication skills
  • A commitment to offering the best customer experience
  • Excellent organisational skills
  • An enthusiastic team player
In return, you will receive a competitive rate of pay, a monthly bonus structure, and employee benefits.

Salary:
From £21,000.00 per year

Benefits:

  • Additional leave
  • Casual dress
  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Onsite parking
  • Sick pay

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus scheme

Education:

  • GCSE or equivalent (preferred)

Experience:

- customer service: 1 year (required)

Work Location:
One location

Reference ID:
Rock CSA 2023