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Customer Service Advisor
3 months ago
We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Transit Centre in Gatwick.
You do not need automotive experience to be successful in this role - we will train that, but some form of customer services experience would be beneficial.
The Opportunity:
As a Service Advisor you will be the first point of contact for customers bringing their vehicle in for a service.
In this role you will be:
- Meeting and greeting customers;
- Booking vehicles into the diary;
- Ensuring the customer database is updated and accurate;
- Support the profitability of the service department by using trained and professional sales techniques;
- Ensuring customers are familiar with the variety of workshop services;
- Accurately recording vehicle faults;
- Liaising with the service technicians to keep track of vehicles progress and ensuring the vehicle is ready for customer collection on time;
- Obtaining authority and payments for repairs.
The Rewards:
As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment.
In addition, you can expect the following benefits:
- Market leading base salaries up to £33k dependent on experience, plus bonus and company car contribution from day one.
- Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
- Enhanced family leave benefit;
- Life Insurance;
- Bupa Healthcare Cash Plan for you and your family;
- Opportunity to join the company pension scheme;
- 23 days holiday (plus bank holidays), increasing with length of service;
- Discounts on new vehicle, used vehicle, service and parts purchases;
- Various perks and discounts with high street and online retailers and services.
About You:
- You will have effective communication skills (verbal and written) in order to professionally interact with customers (face to face and over the phone);
- Excellent organisation skills;
- Able to manage your time effectively to prioritise your workload and meet tight deadlines;
- Selfmotivated, energetic and enthusiastic.
- A good standard of verbal and numerical reasoning;
- Previous experience in a target driven role (desirable but not essential);
- Experience with CDK (desirable but not essential);
- A full UK driving licence.
The Company:
Hendy Group is a family-run business with over 80 sites along the South Coast, from Eastbourne to Exeter.
At Hendy, we aim to deliver a premium experience as we have done for more than 160 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values, with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.
