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Head of Customer Service
3 months ago
Seeking an experienced Customer Service Manager with strong team leadership skills, impeccable ability to absorb detail, passion for delivering outstanding customer experience, looking to make a bigger impact.
Top reasons to join this Client:
- Starting Basic Salary to £70k per annum.
- + Company Bonus Scheme.
- Work from well-equipped offices in the Crawley Business District.
- Prestigious and well-established Designer, Manufacturer & Supplier of Interior Products.
- New role owing to continued company growth.
- Excellent career progression as the company continue to scale globally.
- Opportunity to impact this luxury brand, ensuring outstanding customer experience.
- Rewarding blend; hands on customer service & order management & team leadership.
- Collaborative team approach & fast paced company culture.
- 21 days holiday with an additional 2-4 days off every Christmas.
- On-site Gym, Pension, Monday to Friday 5 days on site, 7.30am-4.30pm.
Core responsibilities will typically include:
- Training & leading a small team.
- Hands on responsibility for all customer service, orders, admin & problem resolution.
- Maintaining ticketing system in HubSpot.
- Overall responsibility for success of team, implementation of new processes.
- Managing and acting upon customer feedback and NPS, ensuring continuous improvement.
- Establishing best practice and strategy.
Essential Qualifications, Skills & Experience:
- Hands on experience leading a customer service, customer success, customer experience or sales order management team.
- Previous experience gained working in a high growth product-based business.
- Proven success in defining and delivering customer excellence / success strategies.
- Experienced handling a high volume of customer emails and calls.
- Natural communicator, highly organised with exceptional attention to detail.
- Passionate about delivering exceptional Customer experience.
- Competent on MS Office Suite
- Natural affinity with data, & utilising this data to drive improvement.
- Used to working with a CRM, order management system or ticketing system.
