Customer Service Representative
2 weeks ago
We are currently seeking a dedicated and customer-focused Customer Service Adviser to join our Repairs Department at Crawley Town Hall on a temporary basis. As a Customer Service Adviser, you will play a crucial role in handling calls, raising repairs, and booking appointments with customers and contractors. The majority of the work will be telephone-based, with some face-to-face interactions.
**Responsibilities**:
- Handle incoming calls and inquiries from customers, providing exceptional customer service.
- Raise repair requests and schedule appointments with customers and contractors.
- Utilize basic IT skills to update customer information and perform administrative tasks.
- Maintain accurate records and documentation of customer interactions.
- Collaborate effectively with team members to ensure timely resolution of customer issues.
- Deliver a high standard of service and professionalism in all customer interactions.
**Requirements**:
- Previous experience in a call center or call handling role is preferred.
- Proficient in basic IT skills and administrative tasks.
- Strong customer service skills with the ability to handle inquiries and resolve issues effectively.
- Excellent verbal and written communication skills.
- Detail-oriented and able to multitask in a fast-paced environment.
- A proactive and positive attitude towards providing outstanding customer service.
**Qualifications**:
- No specific qualifications are required for this role.
**Work Schedule**:
- Hours: 8:00 AM to 5:00 PM, Monday to Friday
**Duration**:
- Temporary contract for a duration of 6 months
**Job Type**: Temporary contract
Contract length: 6 months
**Salary**: £11.54 per hour
**Benefits**:
- Company pension
Ability to commute/relocate:
- Crawley, RH10: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- Call handling: 1 year (preferred)
Work Location: In person
Reference ID: 532297134
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