Customer Service Associate
6 months ago
**PRS Recruitment are looking for a Customer Service Associate to work in and around the Gatwick area.**
- Customer service experience required
- £25-£28,000 per annum
- Monday to Friday only
**Job description**
**Responsibilities**:
- Provide exceptional customer service by promptly and effectively responding to customer inquiries and concerns
- Analyze customer accounts and financial information to provide accurate and personalized assistance
- CRM software to document customer interactions and maintain accurate records
- Collaborate with cross-functional teams to ensure timely resolution of customer inquiries
- Identify opportunities for process improvement and provide feedback to management
- Returns Processing & Aftersales Care
**Skills**:
- Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and colleagues
- Strong analytical skills to understand customer needs and provide appropriate solutions
- Proficiency in Salesforce or similar CRM software is preferred
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£28,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Ability to Commute:
- Crawley, West Sussex (required)
Ability to Relocate:
- Crawley, West Sussex: Relocate before starting work (required)
Work Location: In person
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