Customer Service Specialist

1 month ago

Crawley, United Kingdom Pets Corner UK Full time

Pet Family is an award-winning family run business looking for a customer focused and friendly Customer Service Specialist who has a genuine enthusiasm for people and pets to join our Crawley Head Office team.

We are the ‘ Home of Natural Pet Food’ and the worlds only carbon neutral pet store We are dedicated to providing the best customer service and nutrition advice in the industry. In this position you can enjoy working for a company where you really can make a difference

The role of Customer Service Specialist will include:

Delivering a professional and exceptional level of customer service; managing customer queries, complaints, compliments and feedback across Pets Corner. Take ownership of customer complaints & enquiries to follow problems through to resolution confidently and professionally. Liaising with all departments across Pets Corner including senior management to ensure that customers always remain the core focus of our business. Drafting detailed and informative customer emails for approval from senior management while maintaining a high level of professionalism and courtesy during difficult conversations. Identify and raise areas for improvement across the company based on customer feedback with the drive and determination to implement these. Support our customer service team with daily customer contact via email and telephone providing recommendations, conversions and resolving problems as they arise. Remain up to date with the latest product & nutrition knowledge to provide informed recommendations and advice to customers confidently and at an expert level. Improving our customer service experience and creating loyalty. Provide a direct link from in-store customers to the Customer Relations Manager to drive improvement.

Essential skills required for the role of Customer Service Specialist:

A genuine interest in the Pets Corner vision, our products, and our values A confident, positive and helpful approach The ability to naturally engage with customers A thirst for continued training and development The drive and determination to work equally well as part of a busy team and under own initiative

Your work schedule will be as follows:

24 hours per week, working three full days from 9-6pm based on a Monday – Saturday working week. Fully office-based, no remote working. Full training and support in our policies, procedures and systems will be provided.

Benefits of becoming a Customer Service Specialist with Pets Corner include:

Staff discount of 35% on accessories, 25% on food, 20% in Dogwood Grooming Salons Tools, articles, and support to help manage mental, physical and emotional wellbeing

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