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Customer Service Representative
2 months ago
We are seeking a highly skilled and experienced Customer Account Specialist to join our team at Neurocore Llc. As a key member of our sales department, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Customer Service and Support: Act as the primary point of contact for all customer inquiries and orders, responding in a timely and professional manner.
- Order Processing: Process sales and service orders with accuracy and efficiency, ensuring proper configuration, pricing, and delivery scheduling from initial inquiry to invoice.
- Order Lifecycle Management: Take ownership of the entire order lifecycle, acting as liaison between Engineering, Production, Service, and Accounts departments.
- Sales Quotations: Prepare sales quotations for our full product range, organizing technical and commercial support data required for preparation.
- Communication and Liaison: Communicate pertinent information within quotations to Sales Managers or customers, reviewing factory confirmed despatch dates against requested dates and taking appropriate action.
- Trade and Export Documentation: Prepare necessary trade/export/import documents according to applicable commercial laws and regulations, ensuring freight is booked to customer requirements.
- Technical Knowledge: Interest and ability to understand and learn the technical properties/data of our diverse product range.
- Communication Skills: Confident with good communication skills to liaise with our extensive range of worldwide customers and internal departments.
- Problem-Solving and Adaptability: Ability to work under pressure, taking responsibility for orders received, quotations, projects, and customer interactions to fully support the sales department.
- Technical Skills: Intermediate to advanced level in Microsoft Office.
