First Line Support

4 weeks ago


Cambridge, United Kingdom Certes Full time

**Job type**:

- Contract**Emp type**:

- Full-time**Expertise**:
Job Types

Position

**Pay interval**:

- Daily**Pay rate**:

- Negotiable**Location**:

- Cambridge, UK**Job published**:

- 16/02/2023**Job ID**:

- 81233Service Desk Analyst/First Line Support Analyst

Duration: 6 Months

Rate: £150 per day (negotiable)

Location: Cambridge

Start: ASAP

IR35 Status: Inside

**Role Overview**:
We require a Service Desk Analyst/First Line Support Analyst to join our clients IT Services Team to assist on daily support calls coming into the service desk function.

Must possess excellent communication and interpersonal skills and have strong values around hard work, customer service and reliability and are IT proficient/competent.

The role will cover 1st Line Service Desk calls/incident logging and remote support fixing to 1st line and Windows 10/11 experience is required.

Working on a ticket system you will join a team of 3 to 4 First Line Support Analysts. There are 21 people, within the Client's IT Support Department which encompasses 6 individual teams.

When working on the service desk the role will require you to receive and handle specific support requests; following agreed procedures and promptly dealing with or allocating calls as appropriate; whilst ensuring relevant records are maintained.

**Essential skills/experience required**:
Previous experience of working within a busy Service Desk/1st Line Helpdesk support environment

Windows 10 & 11

Used to working with Call Logging/ticketing systems

Proficient with remote 1st time fixes, printer issues and also connection problems.

Excellent communication skills and patience when dealing with customers

Used to working to set SLA's



  • Cambridge, United Kingdom Understanding Recruitment Full time

    **1st Line Support Engineer** An exciting new opportunity has arisen for an experienced 1st Line Support Engineer with ticketing system experience to join a global consultancy, based at their offices in Cambridge with the hybrid agreement of 3 days in office. As the 1st Line SupportEngineer, you will be providing IT support to 750 UK employees using a...


  • Cambridge, United Kingdom Pure Resourcing Solutions Full time

    2nd Line Support Engineer Cambridge or Colchester Salary £32,000 - £38,000 Hybrid (1 or 2 days a week from home) Experience - Knowledge of ERP systems - Experience creating solutions and specification documents - Create business process maps - Provide 1st/2nd line support to internal and remote users - Good knowledge of windows, 0ffice 365 and...


  • Cambridge, United Kingdom YourPrime Full time

    Second Line IT EngineerLocation: Cambridge - HybridSalary: £29,000 per annum Second line IT engineer - Role Overview:They are seeking to hire a Second Line Engineer, where the individual will play a crucial role in providing technical support, maintenance, and customer service. This role offers opportunities for professional growth and a supportive,...


  • Cambridge, United Kingdom YourPrime Full time

    Second Line IT EngineerLocation: Cambridge - HybridSalary: £29,000 per annum Second line IT engineer - Role Overview:They are seeking to hire a Second Line Engineer, where the individual will play a crucial role in providing technical support, maintenance, and customer service. This role offers opportunities for professional growth and a supportive,...


  • Cambridge, United Kingdom YourPrime Full time

    Second Line IT Engineer Location: Cambridge - Hybrid Salary: £29,000 per annum Second line IT engineer - Role Overview: They are seeking to hire a Second Line Engineer, where the individual will play a crucial role in providing technical support, maintenance, and customer service. This role offers opportunities for professional growth and a supportive,...


  • Cambridge, United Kingdom YourPrime Full time

    Second Line IT EngineerLocation: Cambridge - HybridSalary: £29,000 per annum Second line IT engineer - Role Overview:They are seeking to hire a Second Line Engineer, where the individual will play a crucial role in providing technical support, maintenance, and customer service. This role offers opportunities for professional growth and a supportive,...


  • Cambridge, United Kingdom YourPrime Full time

    Second Line IT EngineerLocation: Cambridge - HybridSalary: £29,000 per annum Second line IT engineer - Role Overview:They are seeking to hire a Second Line Engineer, where the individual will play a crucial role in providing technical support, maintenance, and customer service. This role offers opportunities for professional growth and a supportive,...


  • Cambridge, United Kingdom E-Resourcing Full time

    **1**st** Line Support Service Desk Engineer** **Location - Cambridge on site** **Salary £20,000 - £24,000** **The role**: My client, a Managed Service provider in Cambridge is looking for a 1st Line Support Engineer to join their busy Service Desk team. Deploying client hardware (laptops, desktops, servers). Undertaking varied and interesting project...

  • 1st Line Support

    4 weeks ago


    Cambridge, United Kingdom Oho Group Full time

    1st/2nd Line Support Engineer - IoT Security - Cambridge - £30,000 The global leader in wireless technologies used for the next generation of smart phones and tablets used by billions of people around the world are looking for 1st/2nd Line Support Engineers join their growing Cambridge team. They are looking for Support Engineers to join their DevOps...


  • Cambridge, England, United Kingdom YourPrime Full time

    Second Line IT EngineerRead on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.Location: Cambridge - HybridSalary: £29,000 per annumSecond line IT engineer - Role Overview:They are seeking to hire a Second Line Engineer, where the individual will play a crucial role in providing...


  • Cambridge, United Kingdom EW Recruitment Limited Full time

    **Job title**: Desktop Support Engineer **Salary**: £28,000 **Location**: Stratford Upon Avon(Full Time Office Based) Our client is looking for a Desktop Support Engineer to join their team and be the first point of contact for all support queries. This will be a mixture of 1st and 2nd Line Support which will also include some Administrative tasks that...


  • Cambridge, Cambridgeshire, United Kingdom YourPrime Full time €29,000

    Second Line IT Engineer Location: Cambridge - Hybrid Salary: £29,000 per annum Second line IT engineer - Role Overview: They are seeking to hire a Second Line Engineer, where the individual will play a crucial role in providing technical support, maintenance, and customer service. This role offers opportunities for professional growth and a...


  • Cambridge, UK, Cambridgeshire, United Kingdom YourPrime Full time

    Second Line IT EngineerLocation: Cambridge - HybridSalary: £29,000 per annum Second line IT engineer - Role Overview:They are seeking to hire a Second Line Engineer, where the individual will play a crucial role in providing technical support, maintenance, and customer service. This role offers opportunities for professional growth and a supportive,...


  • Cambridge, Cambridgeshire, United Kingdom YourPrime Full time €29,000

    Second Line IT Engineer Location: Cambridge - Hybrid Salary: £29,000 per annum Second line IT engineer - Role Overview: They are seeking to hire a Second Line Engineer, where the individual will play a crucial role in providing technical support, maintenance, and customer service. This role offers opportunities for professional growth and a...


  • Cambridge, United Kingdom EW Recruitment Limited Full time

    **Job title**: 3rd Line Support Technician **Salary**: up to £50k + Bonuses **Location**: Cambridge **Responsibilities**: - Setting up and supporting small and medium business networks - Setting up/ supporting computer Networks - Installing PCs/ upgrading software - Building new servers to customer specification - Support servers remotely and on-site...


  • Cambridge, United Kingdom The One Group Full time

    **1st / 2nd Line IT Support** **Cambridge** **£27k** Working in the education sector, this role would suit someone with strong 1st line experience who is wanting to progress their career, learn new skills and take on more responsibility. Or someone who is currently in a 1st/2nd line position is looking fora new challenge. With free onsite parking, 25...


  • Cambridge, United Kingdom EW Recruitment Limited Full time

    **Job title**: 2nd Line Support Technician **Salary**: up to £36k + Bonuses **Location**: Cambridge **Responsibilities**: - Setting up and supporting small and medium business networks - Supporting PCs and servers remotely and on-site (Win7/8/10, 2008, 2012, 2016) - Installing business computer systems - Office 365 maintenance, installation and...


  • Cambridge, United Kingdom IT Talent Solutions Ltd Remote Work Freelance Full time

    2nd Line Desktop IT Support Engineer (12-Month Contract) Location: Cambridge, Onsite Healthcare Inside IR35 We are seeking a skilled Desktop IT Support Engineer to join our team in Cambridge for a 12-month contract. The successful candidate will provide essential support for our desktop infrastructure, ensuring the smooth operation of our IT systems. This...


  • Cambridge, United Kingdom Robert Half Full time

    Robert Half Technology are assisting a global Manufacturing organisation based in London & Cambridge to recruit a 1st/2nd Line Support Engineer on a contract basis paying £200-£300RoleThe 1st/2nd Line Support Engineer will resolve incoming requests for technical assistance on standard, commercial and proprietary applicationsConsistent customer care,...


  • Cambridge, United Kingdom Cambridgeshire County Council Full time

    What will you be doing? You will be responsible for coordinating and providing a flexible solution focused service, applying an assertive engagement and positive risk-taking approach, in line with the Housing First England principles, with a caseload of seven individuals across East Cambridgeshire district.  You will be lone working and report to...