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Contact Centre Agent- Belfast
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Belfast, United Kingdom Field Management Ireland Full time**Your mission**: **Description**: FMI are Ireland’s largest independent field marketing agency. We work with market leading brands across a multitude of channels for a number of **FMI are Ireland’s largest independent field marketing agency. We work with market leading brands across a multitude of channels for a number of sectors including FMCG,...
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Call Centre Agent
2 months ago
Join our team as a Call Center Representative and play a crucial role in delivering outstanding service to our customers. As a Call Center Representative, you will handle incoming calls, assist customers with inquiries, process orders, and promote additional services to ensure customer satisfaction.
**Duties**:
- Respond promptly to customer inquiries and resolve issues effectively
- Assist customers in selecting products and provide information on promotions
- Maintain a professional and organized work environment to enhance customer experience
- Collaborate with team members to achieve sales targets and uphold service standards
**Skills**:
- Ability to upsell products and services
- Strong analytical skills for problem-solving
- Excellent communication skills for effective customer interactions
- Proficient in data entry for accurate order processing
- Demonstrated phone etiquette for clear communication
**Requirements**:
- Previous experience in a call center or customer service role is advantageous
- Exceptional communication skills to engage with diverse customers
- Detail-oriented with the ability to excel in a fast-paced environment
**Benefits**:
- Competitive salary commensurate with experience
- Opportunities for career growth within the call center industry
- Exposure to diverse customer interactions and sales techniques
Pay: From £24,643.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- Store discount
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Belfast, BT12 6YH: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 07/07/2024