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Call Centre Agent

2 months ago

Belfast, United Kingdom PLOOMS LTD Full time

Join our team as a Call Center Representative and play a crucial role in delivering outstanding service to our customers. As a Call Center Representative, you will handle incoming calls, assist customers with inquiries, process orders, and promote additional services to ensure customer satisfaction.

**Duties**:

- Respond promptly to customer inquiries and resolve issues effectively
- Assist customers in selecting products and provide information on promotions
- Maintain a professional and organized work environment to enhance customer experience
- Collaborate with team members to achieve sales targets and uphold service standards

**Skills**:

- Ability to upsell products and services
- Strong analytical skills for problem-solving
- Excellent communication skills for effective customer interactions
- Proficient in data entry for accurate order processing
- Demonstrated phone etiquette for clear communication

**Requirements**:

- Previous experience in a call center or customer service role is advantageous
- Exceptional communication skills to engage with diverse customers
- Detail-oriented with the ability to excel in a fast-paced environment

**Benefits**:

- Competitive salary commensurate with experience
- Opportunities for career growth within the call center industry
- Exposure to diverse customer interactions and sales techniques

Pay: From £24,643.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Store discount

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Belfast, BT12 6YH: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 07/07/2024