Medical Secretary

3 weeks ago


Lincoln, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time

We are currently creating a bespoke team in response to a review of how we deliver our memory services, in order to broaden access and ensure delivery of specialist memory assessment in a timely manner.

This is essential to enable timely diagnosis of dementia that supports access to early treatment and support, decision making and aids optimal management and life outcomes for those in need.

As a Trust we employ over 2200 staff and in recent years we are proud to have been voted by those staff as one of the best mental health Trusts in England.

We firmly believe the key to high patient quality care is a contended workforce. And this is reflected in the Care quality Commission rating us “Outstanding” for well led and “Good” overall.

We believe in having a diverse workforce to reflect and support the diverse patient groups in our community.

The post will entail supporting our Medical Team, (currently 2 part time consultant psychiatrists, with recruitment for a further full time clinician in progress) who will be undertaking diagnosis following assessment by the team Practitioners through remote or clinic-based appointments following the Divisions’ Memory service pathway and protocols.

As the teams Medical Secretary your role will include supporting our clinicians in all aspects of their duties, and including inputting data to the service clinical records system, RIO, managing the Teams Dispersed Diagnosis meetings, populating and transmitting minutes, patient and GP letters, treatment requests and so on. The MAP service itself is a small team of around 10 practitioners with their own team admin (which is still under recruitment) who undertake county wide memory assessments. You will be required at times to liaise with patients and carers over the telephone or via digital means, using Microsoft teams.

This role can be predominantly carried out remotely, however it would be beneficial for you to be able to attend one of our team bases within the county as required, therefore the ability to travel to one of these bases may be beneficial. We have bases in the following 8 areas

Boston

Grantham

Sleaford

Lincoln

Louth

Skegness

Spalding

Stamford

This is truly a unique opportunity for someone looking to be at the forefront of providing a dedicated memory assessment service in a unique and flexible way.

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,800 staff, and serving a population of over 766,000, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England, in an area heralded as a fantastic place to live and work. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re really proud of this

We are also leading the way in transforming care, with multi-million-pound transformation of patient environments and radical redesign of community services.

This is the time to join and help redesign our services of the future. We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

To produce accurate, high quality medical correspondence, often of a distressing and emotional nature, including letters, Mental Health Act reports, memoranda and other documents, many of which are non-routine, as required using audio/copying typing and word processing systems.

To develop and create reports using computer software.

Use own initiative to organise, prioritise and co-ordinator workload ensuring that deadlines are met.

There is often a need for prolonged concentration when producing reports etc, to meet deadlines. Work is often interrupted and can be unpredictable due to the nature of the client group.

Handle incoming and outgoing telephone calls to the consultant in a polite and efficient manner. Receive and deal with telephone enquiries, responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal and vulnerable clients and carers. Maintain strict confidentiality at all times.

Record accurate messages and follow them up appropriately.

To deal face to face with clients seeking further help/information and to be aware of the needs of service users and deal in an appropriate manner with the users who are occasionally hostile, abusive and aggressive.

Deal with queries


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