Financial Services Performance Coach

6 months ago

London, United Kingdom Utility Warehouse Full time

**Company Description** Hours: 9am to 5:30pm Monday to Friday**

**Hello, we're UW**

We’re a bunch of great people working together, solving problems and having fun. Together, we strive to find solutions to help the great people around us get on with the things that really matter in life.
- How?_ It’s simple, we take the headache out of essential home services by providing them all in one place - energy, broadband, mobile, and even insurance. That’s one provider, one account, one bill, and lots of savings.

We’re a truly unique FTSE 250 company with a business model that has real social impact at the heart of it. Being a part of the UW community you’ll join a working environment like no other - one where everyone matters - be it our customers, our partners or you, our people.

**About the role**

Responsible for managing, training, and assessing all of our front and back office teams and managers within Financial Services (FS) Operations. Within this role you will report into the Quality Assurance and Governance Manager and will have matrix relationships with the Learning and Development (L&D) team to ensure the learning needs of the Financial Services department are being met. You will be supported and mentored by the L&D team and given development to support your role. You will also be a key part of the Performance Coaching community.

**What you’ll do**
- Look after the overall experience of any new starters into Financial Services (FS) Operations for their first 4 weeks at UW
- Look after the training and coaching experience of our existing advisors, SMEs, team leaders and managers in line with the FS Operations base training framework
- Plan and provide additional support for any new and existing employees who require refresher training or targeted learning
- Design a training curriculum based on the evolving requirements and products within FS, keeping said curriculum current and up to date
- Plan and prepare training and assessment sessions, assisting in the research and development of new topics, courses and teaching materials for online delivery and participation, as required
- Measure outcomes and effectiveness of training on all work streams.
- Ensure all FS personnel undertake any mandatory training required

**A bit more about you**
- 3+ years experience of training and performance coaching in a Financial Services environment
- Highly organised, meeting all deadlines and managing own workload against the needs of performance coaching.
- A great planner - managing the intake of new starters ensuring they know where they need to be.
- Able to collaborate with other performance coaches and team leaders to determine learning needs.
- Experience/ability to train/facilitate/coach at entry, supervisory and management levels

**What’s in it for you**

**Join a high growth FTSE 250 business with the ambition to introduce 1 million additional customers to our offering. Help us achieve our ambitions whilst learning and having fun. Become part of a fantastic business culture where people really are at the heart of everything we do.**
- ** Huge opportunities for exposure & development as we scale up**
- ** Access to Spark - a holistic approach to learning and development created by UW to empower our people's personal and professional growth**
- ** Competitive salary including share options**
- ** 25 days holiday plus Bank Holidays**
- ** Life Insurance up to 4 x your salary**
- ** Discounted healthcare & medical cash plans**
- ** A free virtual GP service**
- ** Private pension scheme**
- ** Share options and Save As You Earn Scheme**
- ** A range of Health & Wellbeing benefits including a confidential Employee Assistance Programme, virtual fitness classes and wellness tools**
- ** Discounted UW services (30% mobile & broadband, 10% energy & insurance)**
- ** A UW cashback card - earning you cashback on all your spending**

**Additional Information

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