Field Performance Coach

3 weeks ago

West London, United Kingdom M Group Services Ltd TA M Group Telecoms Division Full time

Are you a skilled Telecoms Engineer and looking for progression, this position could be for you

We have an exciting opportunity for a Performance Coach, and we would love to hear from you if you have experience with FTTP or Copper work within Central & East London.

You'll be working in a part of Morrison Telecom Services Ltd that is dedicated to transforming the way support is delivered nationwide to Openreach and other external network providers. We aim to be the UK's leading network installation business, harnessing and enhancing the skills of our people to deliver high-quality cost-effective services.

As the Field Coachyou will be responsiblecoordinating the performance and development of all external staff whilst ensuring a First Class Service delivery is maintained. They will also ensure that a quality service is always delivered and assist in raising the profile of the business. The department also provide day-to-day support to Project Managers, Site Agents and the Performance, Skills, Development and Training Managers.

As theField Coach your duties & responsibilities will be:

  • A good understanding of fibre or copper networks.
  • Experience in work under your own initiative.
  • Ability to audit and coach teams to improve quality.
  • Familiar with Telecoms network system.
  • Coaching and support all external users, ensuring clear guidelines for the delivery of accurate and timely feedback.
  • Coordinate Skill Gap Requirements to training Identifying training needs through regular 1-1 coaching observation sessions.
  • Develop Quick Reference Guides to assist in the coaching & development of the external teams.
  • Carry out on site Customer Service Site Audits and undertake Quality Audits and Feedback to identify areas of improvement.
  • Create and implement Personal Development Plans for external teams.

Skills & Knowledge Requirements:

  • Excellent communication skills.
  • Effective use of Microsoft Programmes
  • Ability to interpret performance reporting to build a conversation with a colleague
  • Organised, structured, and always planned.
  • An effective time manager to meet stringent timescales.
  • Able to demonstrate drive and ambition to deliver World Class Customer Service.
  • Can influence key players.
  • Take responsibility and challenge existing policies and procedures.
  • Computer literate and able to demonstrate an awareness of business procedures.
  • Knowledge and understanding of corporate systems in use.
  • Ability to act calmly and rationally in a stressful environment.
  • Good negotiation skills.
  • Full UK driving licence.

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