Telecoms Performance Development Coach
2 weeks ago
About the Role:
We have an exciting opportunity for a Performance and Development Coach within our Telecoms Division. As a key member of our team, you will be responsible for coordinating the performance and development of external staff, ensuring a high-quality service delivery and assisting in raising the profile of our business.
Key Responsibilities:
- Coordinate the performance and development of external staff to ensure quality service delivery.
- Work closely with project managers, site agents, and performance, skills, development, and training managers to provide day-to-day support.
- Audit and coach teams to improve quality, and provide clear guidelines for accurate and timely feedback.
- Identify training needs through regular coaching observation sessions, and develop quick reference guides to assist in coaching and development.
- Cary out customer service site audits, quality audits, and feedback to identify areas of improvement.
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