Service Manager
2 weeks ago
**Service Manager**
**£35,000 + Bonus + Benefits + Great Team Environment**
**Near Swindon**
I am currently working with a unique client that has achieved an impressive track record of growth which has created the new role of Service Manager. This is an exciting time to join this successful company and be part of the team to drive the business forward.
The role will be reporting to the Operations Director and you will oversee the day to day running of the service desk activities for all fire and security services.
**About the Job**:
- Lead the operations of the service desk team, engineers and sub-contractors.
- Provide daily administration and technical support to the helpdesk team, engineers and sub-contractors.
- Manage service contracts to ensure delivery of contractual requirements.
- Identify training needs and deliver tailored solutions to the team.
- Produce quotes for customers.
- Liaise with relevant parties for installation projects.
- Create new service contracts following installation projects.
- Liaise with suppliers and team members to ensure products are sourced cost effectively
- Conduct audits and monitor service engineers and sub-contractors completed work
- Ensure all administration and invoicing tasks are completed.
- Consult with customers and suppliers to resolve any issues.
**About you**:
- Previous supervisory experience
- Excellent IT skills
- Previous experience of building strong relationships with customers and suppliers
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